Who you are

- We are seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution

- 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role

- Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+)

- Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment

- Experience managing sales operations teams

- Strong understanding of GTM strategies, including sales, marketing, and customer success alignment

- Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth

- Skilled in managing complex projects and driving operational change across multiple teams

- Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium

- Strong leadership skills with experience managing cross-functional teams and influencing stakeholders at all levels

- Strong analytical skills with the ability to translate data insights into actionable strategies

- Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery

What the job involves

- The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance

- Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence

- Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth,



win rates, ACV)

- Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales

- Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a explicit understanding of the prioritization and value of work in flight across partner teams

- Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance

- Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals

- Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams

- Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives

- Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally

- Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist

- Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations

- Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency

- Partner with enablement to standardize workflows, documentation, and training that supports operational excellence

- Anticipate the needs of leadership,



and proactively surfacing insights and recommendations related to how performance can be improved

- What Success Looks Like
- Build trusted partnerships with Revenue leadership and cross-functional stakeholders

- Deliver reliable forecasting, reporting, and operational insights that support informed decision-making

- Establish scalable Sales Operations processes that enable efficient execution as the business grows

- Continuously improve sales productivity through thoughtful process, systems, and workflow optimization

The application process

- Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision

- 30-min interview with a member of our Talent Team

- 30-min peer interview
- A 1 hour zoom interview with the hiring manager

- Additional peer panel interviews with several team members

- 30-minute Bar Raiser

Benefits

- Fully distributed - Much Rack are committed to a permanent, fully remote environment, core to the way they do business.

- Geo-neutral compensation - Much Rack believe in equitable pay regardless of where you live.

- Time off - 4+ weeks off-the-grid vacation, sick and mental health days, and company holidays.

- Insurance - Health, vision, and dental coverage paid at 100% for individuals

- Retirement planning - MUck Rack contribute 3% of your annual salary to your 401k automatically.

- Paid parental leave - 8 weeks fully paid bonding for all parents + up to 8 weeks fully paid recovery from childbirth.

- Full WFH set up - Including monthly phone/internet reimbursement and coworking stipend.

- Learning & development - Take advantage of unlimited access to learning platforms and regular training opportunities.

- No meeting Fridays - Take control of your calendar, and make time for reflection and deep-focus tasks

📌 Senior Manager of Sales Operations (Canada)
🏢 Muck Rack
📍 Canada