Job Title: Senior Service Designer

Location: Fully Remote (British Columbia preferred)

Engagement: Contract – 1 year initial term with possible extensions

About the Role

We are seeking an experienced Senior Service Designer to lead continuous improvement and service design work across a portfolio of public-facing digital products within the British Columbia provincial government.

This is a senior, hands-on role focused on improving citizen and business experiences related to energy efficiency and built environment programs. You will lead research, design strategy, and service design activities in a product-oriented, continuous-improvement environment.

Key Responsibilities

- Lead service design initiatives for government digital products from discovery through iteration
- Develop and execute user research strategies aligned with business goals, program outcomes, and user needs
- Plan and conduct qualitative and quantitative research (interviews, surveys, usability testing, etc.)
- Apply equity-informed and inclusive design practices, identifying and addressing systemic barriers
- Analyse research data and translate insights into clear, actionable recommendations
- Advocate for user-centred design principles and influence product and service decisions
- Collaborate with program, policy, digital, and development teams
- Support the identification of partnership and service improvement opportunities




- Contribute to a shared design practice across a portfolio of related digital products

Required Qualifications
- Minimum 8 years of recent experience (within the last 10 years) in service design, preferably in government or public-sector digital environments
- Demonstrated experience leading service design initiatives for digital or service-based products
- Strong ability to develop and execute user research strategies
- Hands-on expertise with a range of qualitative and quantitative research methods
- Experience applying equity, accessibility, and inclusive design practices
- Strong analytical skills with the ability to turn research into actionable insights
- Proven track record of advocating for users and influencing product decisions
- A well-developed portfolio that clearly demonstrates your individual role, activities, and contribution on relevant projects (firm-level examples alone are not sufficient)

Additional Information
- Fully remote role – all collaboration occurs via Microsoft Teams and Zoom
- This is ongoing product-portfolio and continuous-improvement work (not a traditional fixed-scope waterfall project)
- Candidates must be available for the full initial one-year term
- Strong written and verbal communication skills required

This role is ideal for a senior service designer who enjoys working at the intersection of research, strategy, and delivery in a government digital setting.

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