Full-time

Patient Support Program

Monday to Friday, Standard Business Hours (EST) A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Specialty Pharmacy

Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. State-of-the-art facilities to provide high-quality products and services Flexible working environment that promotes a healthy work-life balance High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year The Senior Director, Patient Programs leads the strategy, operations, and performance of large-scale patient programs, ensuring exceptional service delivery, strong client satisfaction, and alignment with corporate objectives. This role oversees program execution, continuous improvement, financial performance, and cross-functional collaboration while driving innovation across the patient journey.

The Senior

Director manages key client and partner relationships, supports business development, and ensures governance across contracts, change management, and operational processes. As a senior people leader, the role is responsible for talent management, succession planning, and overseeing a high-performing, future-ready team that delivers sustainable, scalable, and best-in-class PSP solutions. Ensures proactive resourcing through regular reviews with directors and ongoing coaching to support high-quality client communication.

Identifies, documents, and mitigates risks through a structured risk-management process.

Operational

Excellence and Continuous Improvement Owns the PSP Continuous Improvement Process (CIP) and communicates insights and impact to cross-functional partners.



Ensures all program changes follow the established change-request process and provides coaching to the team on its use. Focuses on process workflow improvement and ideation around opportunities to streamline process for programs in partnership with Pharmacy, IT and other associated teams to optimize the patient and provider experience.

Conducts quarterly contract reviews to track renewal timelines and initiate required actions. Partners with BD to execute and evaluate new program launches and manages the BD-to-PSP handoff process. Maintains the PSP Road Map and ensures alignment with corporate strategy, OKRs, and organizational objectives.

Prepares and updates budgets, forecasts, and strategic planning materials several times per year. Represents PSP in corporate forums related to strategy, issue management, budgeting, and business planning. Defines operational and resource requirements with a focus on profitability, scalability, and long-term sustainability.

Collaborates with program management to enhance brand support, including opportunities for PSP innovation and real-world evidence.

Performance

Measurement and Financial Management Develops and reports key program metrics and KPIs to the senior leadership team on a quarterly basis. Owns PSP revenue and OPEX targets and applies financial management principles to support organizational goals. Reviews monthly P&Ls; and presents PSP financial performance.

Maintains a network of professionals and consultants to support emerging project needs. Demonstrates accountability and a solutions-focused approach to closing performance gaps and driving continuous improvement.

Senior

Leadership and Talent Development Provides strategic leadership to the PSP team, ensuring clarity of purpose, strong performance, and alignment with organizational goals. Leads talent management activities, including recruitment, onboarding, performance management,



and succession planning to build a resilient and future-ready team. Drives team motivation and engagement through clear expectations, regular feedback, and recognition of high performance.

Develops career growth strategies for direct reports, supporting skill development, advancement opportunities, and long-term professional success. Additional projects and/or job duties as may be relevant to the role. Bachelor’s degree in Health Sciences, Nursing, Pharmacy, Business, or a related field; Master’s degree (MBA, MSc) preferred.

Demonstrated expertise in designing, scaling, and optimizing patient programs across the full patient journey, including access, reimbursement, hub services, and PSPs. Proven ability to manage complex vendor relationships and collaborate effectively with Medical Affairs, Commercial, Legal, Compliance, and Pharmacovigilance.

Experience launching or transforming specialty patient programs considered an asset. Strong financial acumen with the ability to interpret financial data, manage budgets, and review monthly P&Ls.; Exceptional project management skills with experience leading initiatives from concept through implementation.

Six Sigma or equivalent) will be considered a strong asset. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Our permanent full-time employees are provided with a: Competitive Salary and generous vacation entitlement Competitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health

Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a secure space for all team members to express their individuality within our corporate culture. Accommodations can be made available upon request for those candidates taking part in the selection process. Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process. #

📌 Senior Program Coordinator - Full Time / À Temps Plein (Markham)
🏢 Sentrex Health Solutions
📍 Markham