Summary: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery. This position is for an existing vacancy.

Reports to: Sr Manager Operations, Managing Director

Location: GTA

Responsibilities:

Administrative

- Directly manage daily operations and staff of clinic in office and virtually
- Collaborate with management and leaders in the organization
- Work closely with Project Management Office on project implementation, analytics and clinic efficiency
- Ensure compliance with Health and Safety procedures and practices
- Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
- Establish, maintain, communicate and implement clinic and confidentiality policies
- Identify processes and methods to improve efficiency and service quality
- Continue to develop efficiency and productivity among all sites
- Manage and further develop utilization of electronic record and IT systems
- Assist and lead other relevant projects and duties

Human Resource

- Work with staff to establish smooth and productive operations at clinic sites
- Ensure effective staff recruitment, training and performance
- Maximize physician, specialist, pharmacy and other allied health service delivery
- Communicate and engage with physicians, providers, vendors and patients

Financials





- Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
- Identify and capture cost-saving opportunities in supplies and procurement process
- Coordinate with accounting to prompt and accurate account receivables
- Profit and loss responsibility for sites
- Provide management reports, insight and recommendations on a monthly basis

Clinic Enhancement

- Articulate operational challenges and develop effective strategies for continuous improvement
- Provide clinical guidance and support to ensure patient safety and privacy
- Ensure long-term operational and organizational sustainability at clinic sites

Qualifications:

- A minimum of 1 year management or team supervision experience - required
- Background in clinic operations – An Asset
- Excellent customer service and stakeholder engagement skills – An Asset
- Experience with EMR and primary health care setting – An Asset
- Valid driver’s license and access to reliable transportation – travel and driving required – to meet the needs of the business - Required

Why Enhanced Care might be right place for you:

- Nominated for 2012 York Regions' Character Organization Award
- Winner of 2015 OPA's Collaborative Services Award
- Ongoing career training and development

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📌 Manager of Clinic Services (Canada)
🏢 Enhanced Care Clinic
📍 Canada