Job Overview

As the first point of contact, the Junior Patient Experience Coordinator plays a vital role in shaping how patients feel from the moment they walk through our doors. This entry-level position is designed for an energetic, detail-oriented individual looking to build a career in healthcare administration or high-touch customer service.

In this role, you will focus on mastering the flow of our front office—learning how to manage patient logistics, support day-to-day operations, and maintain a seamless, welcoming environment. Working closely alongside senior staff, you will act as a foundational pillar of support for both our clinic team and the patients we serve, ensuring every visit starts and ends on a positive note.

Duties

- Welcome Visitors: Greet guests and patients warmly upon arrival, ensuring a friendly and positive first impression of the clinic.
- Phone Support: Learn and assist in managing the phone system, answering basic inquiries with courtesy and professionalism.
- Message Management: Accurately record phone call details and messages into the front desk software.
- Email Coordination: Support the team with basic email correspondence and routing messages to the appropriate team members.
- Check-In/Check-Out Support: Assist with patient check-ins and check-outs using the front desk software.
- Scheduling Assistance: Help book appointments and route patient requests under the guidance of senior staff.
- Data Entry: Assist in keeping accurate patient files and transactions updated in both electronic and paper systems.
- Reception Maintenance: Keep the front desk and waiting area clean, organized, and welcoming throughout the day.
- Parking Logistics: Enter patient license plate information into the parking system during check-in.
- Team Collaboration: Work closely with team members to learn workflows, fulfill patient needs, and help resolve basic inquiries.
- Customer Service Standard: Learn and maintain established standards of phone etiquette and clinic customer service.





Key Skills

- Interpersonal Communication: Strong verbal communication skills with a natural ability to interact warmly with guests, patients, and team members.
- Customer Service Orientation: A proactive approach to helping others, with a focus on patience, active listening, and conflict resolution.
- Organizational Abilities: Excellent time-management skills and the ability to keep a shared workspace tidy and efficient.
- Technical Aptitude: Quick to learn new software programs, databases, or digital tools used for scheduling and data entry.
- Attention to Detail: High level of accuracy when recording information, handling data, or managing transactions.
- Team Collaboration: Ability to work effectively within a team environment, take direction well, and support colleagues during peak hours.
- Adaptability: Comfortable handling shifting priorities and learning current clinic protocols on the job.

Qualifications

- Education: High school diploma or equivalent required; some post-secondary education or coursework in administration, health sciences, or customer service is an asset.
- Experience: 0–2 years of experience in a customer-facing role (such as retail, hospitality, or volunteer work) is preferred, but not mandatory if the candidate demonstrates a strong aptitude for learning.
- Computer Literacy: Proficient in basic computer operations, including Microsoft Office Suite (Word, Excel) or Google Workspace (Docs, Sheets).
- Communication Standards: Excellent command of the English language, both written and verbal.
- Professionalism: Demonstrated reliability, punctuality, and a professional presentation consistent with a clinic environment.
- Background Check: Ability to pass a standard criminal record or background check, as required when handling sensitive patient information.

Pay: $15.00-$17.00 per hour

Application question(s):

- Are you looking for a long-term, permanent position?

Education:

- Secondary School (required)

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

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