- Minimum 12 years experience in IT & 5 years in Cloud Security Candidate must be eligible to obtain and hold a reliability status in Canada
- Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI
- Expertise in Financial Services security and regulations desired
- Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills)
- Experience with Cloud Operations (either as a customer or provider) is required
- Expertise in enterprise cyber defense techniques
- Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
- A general understanding of ITIL and ITSM
- Understanding of the sales life cycle
- Expertise in Threat analysis and enterprise cyber defense techniques
- Deep understanding of Security Operations
- Ability to articulate complex issues to executives and customers
- Strong interpersonal skills
- Self-motivated and driven; ability to perform and excel with little supervision
- Able to serve as an authoritative source on security
- Excellent collaborator and teammate; Fluent in English. French speaking a plus
What the job involves
- ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world
- The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics
- Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service
- This team values integrity, quality, expertise, precision, communication,
and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills
- You will be a member of the AMS team of the Office of the CISO in English and French-speaking countries
- As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional
- Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors
- You will expertly navigate questionnaires and address customer inquiries
- Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external
- As a leader in security conversations, you will skillfully rebut cloud and AI technology myths and provide invaluable support during Security Incidents and Investigations
- Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation
- Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to recent heights
- Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives
- This role may require access to a Protected B cloud environment
- The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program
- Clearance is a condition of employment in this function
- The company will sponsor and support the screening process through its designated Company Security Officer
- Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects
- Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI
- Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts
- Respond to prospect and customer questions related to security
- Conduct security calls with customers
- Respond to security questionnaires
- Present and evangelize on AI and cloud adoption & assurance
- Contribute to the overall messaging and positioning of the Security Office
- Coordinate and manage end-to-end customer cloud security experience
- Active participation in Security Industry forums, communities, and standards organizations
- Participation in discussions & presentations with Partners and Customers
- Investigate and understand cloud and AI threats
- Escalation point for Security Incidents & investigations
- Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated
- Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer)
- Lead cross-functional teams to accomplish your goals
- Contribute to contract negotiations related to security terms