Service Writer

OVERVIEW:

- Following direction of Service Supervisor/Manager and Branch/Division Manager.
- Managing Customer Relations, answering phones in a polite, timely manner.
- Manage, schedule and maintain customer jobs.
- Ensure compliance with company and industry policies and procedures.
- Increase the overall productivity of the branch by projecting a positive upbeat attitude, especially when dealing with customers.
- Maintain fruitful relationships with current customers and establish good relationships with new ones.
- Maintain and submit warranty claims. Keep track of and record of warranty parts.
- Responsible for overall housekeeping of office area and customer washrooms.
- Reports to the Service Supervisor/Manager and/or Branch/Division Manager.

ROLE:

- Support Staff for Service, Sales and Division/Branch Manager.
- Work with and supports Service Manager to:

o Service writing and checking in with customers. o Invoicing and Parts Accounting for Service Vehicles.

o Invoicing and payment taking.

- Work with and supports Parts Person to:

o Order, Receive and Sell Parts. o Help maintain proper inventory levels based on history and parts forecasts.
- Work with and supports Sales Department to:

o Maintain relationship with current customers.



o Promote Polar parts and service.

o Increase customer base.

- Works with and supports Office Support Staff

o Invoicing. o Customer Greeting (Phone and Walk In).

o Office Cleanliness, Washroom, Customer Lounge, Staff Room.

COMPETENCIES:

- Pleasurable personality to deal with customers.
- Willingness to go the extra mile and communicate with customers and management.
- Computer skills such as Microsoft Word, Excel etc.
- Ability to provide support for Service Supervisors/Managers.

SUMMARY: The most important role of the Service Writer is to greet and check in customers on a daily basis. Management and tracking of warranty parts as well as supporting Service Supervisor/Manager daily. The Service Writer communicates with customers and must place a high importance on customer service and listening to and communicating the customers needs to Service Staff/Management.

Job Type: Full time

Pay: $20.00-$23.00 per hour

Benefits

- Dental care

Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Language:
- English (required)

Work Location: In person

📌 Service Writer (Calgary)
🏢 Polar Mobility Research
📍 Calgary