- The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables

- They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment

- Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution

- They are capable of driving difficult conversations and removing roadblocks to implement the business strategies

- They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action

- They connect with technical and business customers from all levels through C-suite

- On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions

- They also show a robust understanding of typical business challenges or common objectives faced by customers within the industry

- Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed

- They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives

- Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams

- They will chip in both internally in their Community and externally in the marketplace

- Salesforce Professional Services is looking for a Solution Architect

- As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers

- Here are some salient responsibilities the role entails -

- Serve as a trusted advisor to the client





- Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

- Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization

- Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution

- Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Benefits

- Medical Care

- Life Insurance

- Retirement Savings

- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Experience working with Salesforce GovCloud or GovCloud Plus is desired

- 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work

- Extensive experience with configuration and customization on the Salesforce platform

- Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes





- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

- Experience working with clients within the Public Sector industry
- A great listener with the ability to connect with people in diverse roles

- Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required

- Possible travel of about 25%, but exact travel requirements will vary based on customer

- Resourceful and entrepreneurial thinker who can work through and solve problems

- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

- This candidate must be a Canadian citizen

- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

- Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers

- Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

- Degree or equivalent relevant experience required.

Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

- Relevant Salesforce certifications and consulting experience are strongly recommended

- Confirmed results leading customer and/or partner success stories

- Delivering high-value business outcomes applying an agile approach

- Experience working with Experience Cloud

- This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position- End Date: October 5, 2026

📌 Solution Architect (Canada Public Sector) (Toronto)
🏢 Salesforce
📍 Toronto