Who you are

- 8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area

- Direct experience with AI/ML-powered products—ideally copilots, agent-assist, or LLM-based tooling—with a real understanding of their capabilities and limits

- Strong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right
- A track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems

- Comfortable operating with autonomy and influencing senior stakeholders without direct authority

- Strengths:
- Customer obsession: You care deeply about the support experience and dive into the details of customer and agent problems

- Technical depth: You engage credibly with engineers and understand platform + AI/ML/LLM capabilities, limitations, and emerging developments

- Data rigor: You treat data as a product—accurate, well-defined, and trustworthy enough to report externally

- Strategic ownership: You set direction, not just execute against it, and bring others along

- Bias to action: You break down complex problems, build elegant solutions, and move quickly to deploy them at scale

- Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred

What the job involves

- Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting





- Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work

- Lead execution on the most complex, cross-cutting initiatives across the platform and its data

- Own the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends

- Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve

- Partner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product

- Serve as the senior product voice on agent platform and data, aligning stakeholders and executives around a explicit direction

- Define the metrics that matter and use them to prioritize and measure real-world impact

Benefits

- Great medical, dental, and vision insurance options

- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

- 401(k) plan to help save for your future

- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

- Pre-tax commuter benefits

- Lyft Pink - Lyft team members get an exclusive opportunity to test new advantages of our Ridership Program

- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

📌 Staff Product Manager (Toronto)
🏢 Lyft
📍 Toronto