- Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.
- Responsible for ensuring the production and maintenance of high quality support documents and processes.
- Write easy SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
- Experience with architecture/process workflow analysis and design.
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.
- Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and Pager DutyFlexibility to be part of a rotational on-call support model
Pay: $50.00-$55.00 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
📌 Sr. Technical Support Analyst with Pega (Canada)
🏢 apptoza
📍 Canada
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.