We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. BOUTIQUE DIRECTOR The Boutique Director leads and elevates the team to provide exceptional experiences for all clients –achieving or exceeding the boutique's sales goals.

The Boutique

Director inspires their team and others to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.

Business

Acumen &

• Commercial Performance Contributes to the overall Boutique growth Initiate and lead the implementation of growth strategy plans Drive changes by developing sustainable and agile business strategies Communicate local market and competitor strategies

• Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy Effectively ideate and act as a thoughtful partner (Corporate level) and lead change to ensure we are the pioneers amongst our competition Leader in the Region and market; partner on Retail projects and act as an expert to drive awareness on a variety of commercial topics Build high performing teams through strategic and discerning talent evaluations and planning Have a strong pulse on the team and lead a culture of performance management conceptualize and action new creative solutions Highly skilled in productively managing difficult and complex interpersonal situations Comfortable standing alone in making difficult decisions along with the discernment to raise key issues for partners to help solve Anticipate and adapt to changing priorities, risk realigning focus for themselves and leadership team to achieve desired results act to build these capabilities Elevated leadership presence across the Network and within the region; strong ability to partner with corporate stakeholders and drive or support Network initiatives Proactively initiate, develop,



and lead the boutique client development vision Role model developing and sustaining exceptional client relationships through personal expertise and savoir-fair Influence and develop teams to create and celebrate innovative memorable moments for our clients and boutique visitors Confidence in leading others, participate and collaborate with Maison partners in high visibility events (various HJ events, opening of boutiques, bespoke VIP events) Master of client discovery; partner with Client Development leaders to bring recent ideas and initiatives Expert in local prestige market

• Cultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutique Strategize with all Corporate departments (e.g., Commercial, Merchandising, Marketing, etc.) Promote and champion change as a positive and necessary part of the boutique’s success at the individual and group level Challenge established practices and leverage leadership filter to reduce boutique “noise” and business disruptions Manage and coach difficult situations and resistance to change to bring about positive results Exhibit professional maturity and strong emotional intelligence leverage multiple sources of data to create sustainable solutions Work with leaders and cross-functional partners across all levels successfully within and outside of the boutique Influence continuous operational improvements and adapt the boutique business model to the client journeys sales / finance procedures and cash management, security, and safety procedures, etc.)



Ensure successful inventory management Optimize boutique controllable operating expenses and effective budget oversight Develop clear actions to constantly improve the overall boutique operations and flows in order to improve the client experience Promote a “continuous improvement mindset” by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutions Act as Maison ambassador and uphold boutique image Partner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaning Opportunity to promote Maison’s heritage, products, and employer of choice in all external interactions including social media Bachelor’s degree in a related field is a plus Additional language skills are a plus 7 to 10 years of management, especially in luxury retail or hospitality ~ Required experience in leading leaders and managing direct reports Technical skills / abilities MS Office experience required

• SAP knowledge preferred Experience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events) Personal skills Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed Strong understanding of client service needs and priorities (internal and external) Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs.

We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off.

We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

📌 Store Manager (Night Shift) (Toronto)
🏢 Richemont Iberia
📍 Toronto