Studio Operations Manager

Denman Athletics | Vancouver, BC

Salary: $70,000 per annum + Extended Health Benefits + Complimentary Membership

About Denman Athletics

At Denman Athletics, we believe coaching changes lives.

We're not a traditional gym. We're a coaching-first strength and conditioning facility where people come to become stronger, fitter and healthier through personal training delivered in a small group format.

Our members don't join us for access to equipment—they join us because of the coaching, the accountability, the community and the results.

We're looking for an exceptional Studio Operations Manager to become the operational leader of Denman Athletics.

This is a leadership chance for someone who thrives on organisation, genuinely enjoys working with people and wants to help build an outstanding business.

The Opportunity

This role is responsible for the overall day-to-day operation of Denman Athletics.

Working alongside the owners, you'll ensure the business operates smoothly, our members receive an exceptional experience, our team is supported, and our annual business goals continue moving forward.

This is a hands-on leadership role. While you'll spend time supporting our front-of-house operations, your primary responsibility is leading the business, supporting the team, driving growth, and ensuring Denman Athletics consistently delivers an exceptional experience for every member.

Success in this role isn't measured simply by keeping the doors open. It's measured by building a high-performing team, delivering an exceptional member experience, improving retention, growing membership and ensuring Denman Athletics operates at an exceptionally high standard every single day.

Key ResponsibilitiesStudio Operations

- Oversee the day-to-day running of Denman Athletics.
- Ensure all daily operations run efficiently and professionally.
- Continually improve operational systems and processes.
- Maintain exceptional presentation and cleanliness throughout the facility.
- Coordinate maintenance, suppliers and operational requirements.
- Ensure the studio consistently reflects the high standards of Denman Athletics.
- Anticipate operational challenges and proactively solve problems before they arise.

Member Experience Take ownership of the complete member journey from first enquiry through to long-term membership.

Responsibilities include

- Managing enquiries and prospective members.
- Scheduling consultations.
- Ensuring a seamless onboarding experience.
- Coordinating member goal reviews and check-ins.
- Supporting membership conversions.
- Driving long-term member engagement.
- Managing retention initiatives.
- Conducting exit conversations where appropriate.
- Continually improving every member touchpoint.

The overall member experience is one of the most important responsibilities of this role. Membership Growth & Retention

Working closely with the owners, you'll help drive the continued growth of Denman Athletics through:

- Membership acquisition.
- Lead management.
- Consultation scheduling.
- Membership conversions.
- Referral initiatives.
- Retention strategies.
- Client follow-up.
- Member engagement initiatives.





You'll continually look for opportunities to improve the member experience while helping the business achieve its annual membership goals.

Team Leadership

Lead, support and develop our team.

Responsibilities include

- Recruiting exceptional team members.
- Conducting interviews and hiring.
- Onboarding new staff.
- Coordinating staff schedules.
- Managing staffing coverage.
- Conducting regular performance reviews.
- Providing coaching and feedback.
- Supporting professional development.
- Building a positive, accountable and supportive team culture.
- Ensuring every team member consistently represents the values of Denman Athletics.

Business Operations & Administration You'll oversee the operational systems that keep the business running efficiently, including:
- Membership management.
- Client accounts.
- Payment processing.
- Scheduling.
- Inventory management.
- Supplier relationships.
- CRM management.
- Reporting.
- Email management.
- Facility management.
- Administrative systems.
- Process documentation.
- Operational improvements.

Events & Community Develop and execute an annual calendar of events aligned with the vision and goals of Denman Athletics.

This includes planning and coordinating:

- Member appreciation events.
- Educational seminars.
- HYROX events.
- Community events.
- Charity initiatives.
- Referral campaigns.
- Seasonal challenges.
- Social events.

You'll work closely with the owners to ensure every event strengthens our community while supporting business growth.

Marketing Support

Work alongside the coaching team to coordinate:
- Member success stories.
- Testimonials.
- Social media content.
- Referral campaigns.
- Member communications.
- Community engagement.
- Marketing initiatives.

Financial & Operational Management Working alongside the owners, you'll assist with:
- Monitoring payroll and staffing costs.
- Operational budgeting.
- Inventory management.
- Supplier management.
- Expense monitoring.
- Improving operational efficiency.
- Identifying opportunities to improve profitability without compromising member experience.

Business Performance & Accountability You'll take ownership of the key performance indicators that drive Denman Athletics, including:
- Membership growth.
- Membership retention.
- Lead conversion.
- Member satisfaction.
- Attendance trends.
- Staff performance.
- Coach utilisation.
- Event attendance.
- Referral generation.
- Operational efficiency.

You'll regularly review these metrics alongside the owners and implement strategies that continually improve business performance. Who We're Looking For The right person naturally takes ownership.

You notice problems before they happen.

You enjoy building systems.

You genuinely care about people.

You lead by example.

You communicate confidently.

You remain calm under pressure.

You hold yourself and others to a high standard.





You enjoy helping people succeed and take pride in creating exceptional experiences.

You'll thrive in this role if you're:

- Highly organised.
- Exceptionally personable.
- A confident communicator.
- A natural leader.
- Detail orientated.
- Solutions focused.
- Calm under pressure.
- Passionate about health and fitness.
- Comfortable making decisions.
- Able to manage multiple priorities simultaneously.
- Excited by building and improving a growing business.

Qualifications & Experience The ideal candidate will have experience in:
- Leadership or management.
- Team development.
- Recruitment and hiring.
- Customer service.
- Sales.
- Administration.
- Operations management.
- Scheduling.
- Microsoft Office.
- Google Workspace.

Experience within the health and fitness industry is highly desirable. Hours & Availability

This is a full-time leadership position requiring flexibility to support the needs of the business.

The successful candidate must be available to work a combination of early mornings, evenings and occasional weekends. This is an essential requirement of the role.

Availability includes

- Early mornings beginning from 5.30am
- Daytime management and administration responsibilities
- Evening shifts finishing around 8.00pm
- Occasional Saturday mornings
- Attendance at team meetings, member events and educational workshops outside normal business hours when required

The schedule will vary depending on staffing requirements, business needs and events. Because this is a leadership role, flexibility is essential. The Studio Operations Manager is expected to be present during key operational periods and provide leadership and support whenever required to ensure Denman Athletics continues to operate at the highest standard.

This is not a traditional Monday-to-Friday, 9-to-5 management position. We're looking for someone who understands that leading a high-performing team sometimes means being available when the business needs them and taking genuine ownership of the day-to-day operation of the business.

Salary & Benefits

Salary: $70,000 per annum

Benefits include

- Extended Health Benefits after successfully completing the first three months of employment
- Complimentary Denman Athletics membership
- Ongoing professional development
- Leadership development opportunities
- Career progression as Denman Athletics continues to grow
- The opportunity to become a key leader within a business that is genuinely changing people's lives every day

Our Core Values Everything we do is guided by three core values:

Community

Creating an environment where people genuinely enjoy being.

Coaching Excellence

Continually striving to deliver exceptional coaching, service and experiences.

White Belt Mentality

Always learning. Always improving. Never settling.

To Apply

Please submit

- Your resume.
- A cover letter outlining why you're the right person for this role and what excites you about joining Denman Athletics.

Email: [email protected] Subject Line: Studio Operations Manager Application

Pay: $70,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site gym
- Paid time off

Work Location: In person

📌 Studio Operations Manager (Vancouver)
🏢 Denman Athletics
📍 Vancouver