Overview

Languages

English

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience

Job Location :- Surrey,BC and Vancouver Island

Experience

Experience an asset

Responsibilities

Tasks

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software





Experience and specialization

Computer and technology knowledge

- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Presentation software
- Programming software
- Business diagram software
- Database software
- Programming languages
- Software development
- C#
- C++
- Data analysis software
- MS Windows
- Oracle
- SQL
- Visual Basic

Additional information

Transportation/travel information

- Vehicle supplied by employer
- Willing to travel
- Public transportation is available

Work conditions and physical capabilities

- Fast-paced setting
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting

Personal suitability

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player

📌 User Support Technician (Canada)
🏢 E-Net Solutions
📍 Canada