We are looking for Service Now Technical Lead for our client who meets the following criteria:
Language: English
Security Clearance: Reliability

Location of Work: Remote

Mandatory requirements: University degree or college diploma in computer science, information technology, business administration, engineering, or a related field
A minimum of five (5) years of recent demonstrated experience designing, implementing, configuring, or supporting Service Now solutions in enterprise environments
A minimum of three (3) years of recent demonstrated hands-on experience with Service Now CMDB, ITOM Discovery, Service Mapping, CSDM, IRE, and/or Service Graph Connectors
Demonstrated experience leading Service Now CMDB implementation projects or acting as a technical lead for complex Service Now platform initiatives
Demonstrated experience with Azure cloud resources and cloud-to-CMDB integration patterns, including discovery, ingestion, reconciliation, and relationship mapping
Demonstrated experience defining CI class structures, CMDB data models, attribute mappings, relationship models, identification rules, reconciliation rules, and source precedence
Demonstrated experience configuring Service Now import sets, transform maps, scripts, Integration Hub, MID Server, REST/SOAP APIs, scheduled imports, and data quality remediation processes
Demonstrated experience supporting the full Service Now delivery lifecycle, including design, build, test, deployment, transition to operations,



stabilization, and documentation
Demonstrated knowledge of ITIL-based Service Asset and Configuration Management (SACM), CMDB governance, operational controls, and data quality management
Demonstrated experience facilitating workshops with technical and business stakeholders to clarify requirements, document decisions, and translate requirements into stories and implementation activities
Demonstrated ability to produce explicit technical documentation, operational runbooks, implementation plans, risks/issues logs, and knowledge transfer materials
Additional requirements Experience with CMDB Health, Data Manager, data certification, Performance Analytics, dashboards, or reporting for CMDB quality and operational metrics

Experience in regulated, financial, or public-sector environments with security, privacy, compliance, and audit considerations

Experience with Service Now ITSM, ITOM, SAM/ITAM, Sec Ops, IRM, TPRM, HRSD, SPM, or other enterprise Service Now modules

Demonstrated ability to use data and information to inform problem solving in relation to systems, infrastructure, and service-management processes
Demonstrated ability to prioritize work, manage multiple tasks, and deliver high-quality outcomes within project timelines

Service Now certifications such as Certified System Administrator (CSA), CIS-CMDB, CIS-Discovery, CIS-ITSM, or related Service Now certifications.

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📌 ServiceNow Technical Lead (Winnipeg)
🏢 MDOS Consulting
📍 Winnipeg