Become a key player in Takeda’s customer engagement strategies as the CXF Manager based in Toronto, Canada. Lead the CRM migration and ensure the optimization of the CXF platform. This role emphasizes your expertise in managing the transition to the Customer Experience of the Future (CXF) platform, focusing on adoption and delivering substantial value to Medical and Commercial teams.

Your leadership is vital in bridging technology with business needs while ensuring compliance with global standards. Robust collaboration with diverse functional teams will be paramount. Key Responsibilities:

- Lead the migration process to the CXF platform in Canada
- Oversee the deployment of new CRM capabilities
- Coordinate change management and user training initiatives




- Ensure seamless integration with customer experience platforms
- Monitor and report on platform health and effectiveness

Requirements:

- Degree in relevant fields like business or IT
- 5-7 years of experience in CRM technologies
- Strong knowledge of platforms like Salesforce and Veeva
- Proven track record in project management and stakeholder engagement
- Understanding of compliance and data privacy in life sciences

Join Takeda in amplifying customer experience through cutting-edge CRM innovations.

📌 Takeda's CXF Manager Role in Toronto
🏢 Takeda Canada
📍 Toronto