Become a Technical Lead with Eptura and enhance your SaaS operations expertise. This full time role in Canada focuses on delivering advanced technical support and resolving client challenges. You will play a crucial role in ensuring the reliability of Eptura’s Asset product while driving operational improvements and mentoring fellow team members.

Collaborating with diverse teams, you will tackle complex issues, optimize performance, and enhance customer satisfaction. Your contribution will help redefine workplace innovation. Key Responsibilities:

- Deliver advanced troubleshooting for technical issues
- Engage with clients for effective support resolutions
- Collaborate with Engineering and Cloud Operations teams
- Monitor system performance for reliability improvements
- Document best practices and create knowledge base articles Requirements:
- 5+ years supporting SaaS platforms, especially Asset products
- Hands-on experience with SQL Server and APIs
- Familiarity with AWS, Azure, and security protocols
- Strong analytical and diagnostic skills
- Effective communication skills for diverse audiences Drive innovation and technical excellence as part of Eptura’s dedicated team.

📌 Technical Lead - SaaS Operations at Eptura (Canada)
🏢 Eptura
📍 Canada