Do you have what it takes to work a fun but professional fast paced business?
No need to have experience with cigars or vapes, we can teach that on the job.
Looking for someone who is already:
Self-motivated
Organized
Diligent
Punctual
Good with time management
Warm personality with outstanding customer service skills
Upbeat and talkative
Would you or someone you know be perfect for this position?
Looking for minimum 2 shifts a week up to 5 to start.
Flexible days and hours: Shifts are 10am to 5pm or 5pm to Midnight, 7 days a week.
Sales associate pay averages $25/hr or more after everything ($18.25 base guaranteed plus $4 in performance bonuses plus tips of usually another $2-$4/hr)
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. This position is ideal for individuals who possess strong communication skills, a knack for problem-solving, and a passion for helping others.
Duties
- Respond promptly and professionally to customer inquiries
- Provide accurate information regarding products and services, addressing customer needs effectively.
- Assist customers with order processing, returns,
and exchanges while ensuring a smooth experience.
- Utilize data entry skills to maintain accurate customer records and update account information as needed.
- Employ upselling techniques to promote additional products or services that meet customer needs.
- Analyze customer feedback and provide insights to improve service delivery and product offerings.
- Maintain a positive attitude while managing challenging situations or difficult customers.
- Collaborate with team members to enhance overall service quality and efficiency.
Qualifications
- Proven experience in customer service or a related field is preferred.
- Strong communication skills in English; bilingual candidates are highly desirable.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Excellent phone etiquette and interpersonal skills to foster positive customer interactions.
- Ability to analyze situations quickly and provide effective solutions.
- Experience in sales or upselling techniques is a plus.
- Multilingual capabilities are an advantage in serving diverse clientele. Join us in delivering outstanding customer experiences while developing your career in a supportive environment!