Job Title: Customer Service Representative

Department: Customer Service/Sales Support

Reports To: Customer Service Manager

We are looking for a customer service representative who will be responsible for handling day-to-day duties such as answering phones, emails, and support a growing children’s toy manufacture. This person should possess strong multitasking skills and be an effective team player. They should be able to implement strong de-escalation skills, demonstrate problem solving, and even tempered. The perfect candidate has a proactive and can-do attitude, who can deliver excellent customer service in a rapid-paced environment.

Customer Service Representative/ Sales Support Duties

· Answer multiline telephone system as primary point of contact for office

· Respond to customer service inquires for retail stores and end consumers by email, telephone and online chat support

· Document damages and defectives from initial inquiry to final solution for retail stores and end consumers

· Online website customer support for returns, order updates

· Maintain vendor sites inventory and product updates

· Support retail stores with back order, invoice and shipping update requests





· Collect payment information for order processing from retail customer services

· Tabulate and consolidate monthly and yearly reports for damage, defectives and credits

· Prepare and document credit for damages and defectives for retail stores

· Issue return to warehouse labels for UPS and or FedEx

· Manage and order office supplies

· Review and maintain replacement parts inventory

EDUCATION and/or EXPERIENCE

Education: High School Diploma

Experience: Minimum 1 year in office experience

SPECIFIC REQUIREMENTS

Skills:

- Customer Service Experience
- Strong Time Management Skills
- Strong Verbal and Written English
- Intermediate Microsoft Office – Word / Excel
- Ability to use the Internet and e-mail
- Ability to manage and complete multiple tasks

Job Types: Full-time, Permanent

Hour Rate: $19.00-$21.00 per hour

Job Types: Full-time, Permanent

Pay: $39,520.00-$43,680.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Education:

- Secondary School (preferred)

Experience:

- customer service: 2 years (required)

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Hape International
📍 Canada