Protec Dental Laboratories is a growing full-service dental laboratory located in Olympic Village area. We are seeking a dynamic individual to join our team in a Customer Service Specialist role. The ideal candidate must have good communication and interpersonal skills, a natural curiosity and willingness to learn, and the ability to work effectively in a fast-paced environment as a team player and independently.

The Customer Service Specialist will report to the Customer Service Supervisor.

What You Will Be Doing

● You will be answering 70-100 calls per day in a call centre environment.

● Provide administrative support such as answering inbound telephone calls, live chat and email offering information on products and services.

● Promptly and accurately schedule pickups and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM.

● Have good product knowledge and be willing to expand dental knowledge constantly.

● Communicate with customers, colleagues and managers in a professional manner.

● Identify customer needs and assist customers in navigating the company website and portal.

● Make outbound calls on cases that need assistance.

● Gather customer service feedback and share with Customer Service Team Lead.

● Seek advice and input from the Customer Service Team Lead.

● Scheduling patients for Custom Shade appointments.

Quality Assurance and Training

● All calls are recorded for quality assurance and training purposes.

● Agents participate in monthly call quality reviews with their Team Lead,



including

listening to and receiving feedback on randomly selected recorded calls.

What You Will Need

● Exceptional communication and interpersonal skills.

● 2 years of Call Centre work experience preferred.

● Experience in a customer service role.

● Strong computer skills, Including Microsoft 365.

● Strong organizational and excellent time management skills.

● Aptitude for working both collaboratively and independently.

● Ability to work quickly and accurately with strong attention to detail.

● Willingness to learn and grasp current technology.

● High School Diploma.

The Perks

● Extended health care including medical, dental and vision.

● Transit friendly and lots of great eats in the neighborhood.

● A great team.

● A chance to join one of the most progressive labs in Canada.

Job Type

● Full-Time Monday to Friday from 8:00AM-5:00PM.

Please note: As part of our recruitment process, shortlisted candidates may be asked to complete skills assessments relevant to the position, including computer proficiency and customer service assessments.

Job Types: Full-time, Permanent

Pay: $23.65 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Vision care

Application question(s):

- Are you currently legally authorized to work in Canada?
- Do you currently require, or will you require in the future, employer sponsorship to work in Canada?

Experience:

- high-volume call centre environment: 2 years (required)

Work Location: In person

📌 Customer Service Specialist (Canada)
🏢 Protec Dental
📍 Canada