SDI Immigration LTD. is an immigration practice located in Winnipeg, MB. We are currently seeking an Immigration Case Worker with at least 1-2 years of hands on experience in Canadian immigration and managing a high volume of clients. The ideal candidate will have experience managing a caseload from beginning to end, especially you would be responsible for the following:
- Oral and Written communication skills are critical for this role.
- Well versed with MS Office, Excel, PDF Tools - mandatory requirement.
- Full understanding of All TRV's (Work permit, Study permit, Visitor), Express Entry, PNPs, processing and requirements for each application.
- Be able to create SOPs, Study Plans, Draft letters and Submissions.
- Receive and attend to visitors and clients
- Collecting information and documentation from the applicant or client.
- Using available resources to prepare case-specific, to draft and complete application packages, including legal submissions, forms, and supporting documents for review.
- Making the appropriate revisions to drafts as instructed and obtaining approval from the applicant or client.
- Ensuring that applications are completed in a timely manner and that deadlines are being met.
- Acting as the key point of contact for client inquiries at all stages; sending out initiation for files and providing clients with status updates throughout the life-cycle of their file
- Completing government forms required for various applications, drafting submission letters, mining the client’s file for information and following up on outstanding information in a timely manner
- Conducting research and leveraging government resources to ensure processes are current and appropriate documents are being used
- Full accountability of assigned files or applications including checking client ledgers and billing processes, reviewing invoices for approval
- Scheduling appointments and meetings with clients
- Ensuring that timelines and deadlines are diarized and met including expiry dates and other key dates
Responsibilities
- Maintain confidentiality of business
- Create and update records ensuring accuracy and validity of information
- Maintain trusting relationships with clients and colleagues