We are seeking a Workplace Technology Technician to provide Tier 2 technical support and ensure employees have reliable access to workplace technology tools. This individual will support end-user hardware, software, mobile devices, collaboration platforms, and workplace technologies across both in office and remote environments. The ideal candidate is customer-focused, technically strong, and passionate about delivering an exceptional employee experience.

Responsibilities

- Provide Tier 2 support for desktop hardware, operating systems, collaboration tools, and business applications

- Troubleshoot and support Windows 10/11, macOS, Microsoft 365, and related workplace technologies

- Deploy, configure, maintain, and patch laptops, desktops, mobile devices, printers, and peripherals

- Manage devices using enterprise management tools such as Intune, SCCM, JAMF, or similar MDM platforms

- Support onboarding and offboarding activities, including device provisioning, account setup, and technology orientation

- Deliver remote and in-person support for employees in hybrid and office environments

- Support collaboration technologies including Microsoft Teams, Zoom, meeting rooms, and conferencing systems

- Maintain hardware and software asset inventories and support lifecycle management processes

- Collaborate with Service Desk teams to resolve escalated incidents and service requests

- Conduct root cause analysis on recurring issues and recommend process improvements

- Ensure compliance with endpoint security, patching, encryption, and corporate IT standards

- Participate in technology refreshes, migrations, automation initiatives,



and other IT projects

- Create and maintain technical documentation, knowledge articles, and end-user training materials

Required Qualifications

- 2+ years of IT support experience in a corporate environment

- Strong troubleshooting, customer service, and communication skills

- Experience supporting Windows 10/11, macOS, and Microsoft 365 applications

- Experience with Mobile Device Management (MDM) platforms such as Intune, JAMF, or Workspace ONE

- Experience with hardware deployment, imaging, provisioning, and lifecycle management

- Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms

- Knowledge of networking fundamentals, including TCP/IP, VPNs, wireless networking, and connectivity troubleshooting

- Ability to prioritize multiple requests while maintaining excellent customer service

Nice-to-Have Qualifications

- Experience supporting virtual desktop environments such as Citrix, Azure Virtual Desktop, or Amazon WorkSpaces

- Understanding of ITIL service management practices

- Experience with scripting or automation tools such as PowerShell or Python

- Industry certifications including CompTIA A+, Network+, Microsoft Modern Desktop Administrator, Apple ACMT, or ITIL Foundation

What We're Looking For

- Customer-first mindset with a passion for helping end users

- Strong problem-solving and analytical skills

- Ability to work independently and collaboratively within a team environment

- Continuous learner who stays current on workplace technology trends

- Organized, detail-oriented, and capable of managing competing priorities

📌 Technology Specialist (Vancouver)
🏢 Insight Global
📍 Vancouver