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Virtual Chief Information Officer (vCIO)

What Does a vCIO Actually Do?

Most companies don't have a dedicated Chief Information Officer, and that's exactly where you come in.

As a vCIO at ActiveCo, a New Charter Technologies Company, you become the strategic technology partner for a portfolio of clients who rely on you to help them think bigger, plan smarter, and use technology as a competitive advantage. You're not just managing accounts; you're embedded in your clients' businesses, understanding their goals, anticipating their needs, and guiding them forward.

This is a role for someone who genuinely loves building relationships, thinks strategically, and gets energized by turning complex challenges into clear, actionable plans. If you find yourself most fulfilled when a client says "I don't know what I'd do without you," this might be exactly where you belong.

The Opportunity

ActiveCo, a New Charter Technologies Company, is looking for a full-time vCIO based in Port Coquitlam, BC. You'll work closely with internal teams, leadership, and clients daily, with local travel to client sites expected as a regular part of the role. The position offers a base salary of CAD $80,000 to $100,000 depending on experience and qualifications.

What You'll Be Doing

Serving as the primary point of contact and trusted advisor for a portfolio of managed client accounts

Conducting regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals

Identifying and developing new opportunities within your existing client base to support their growth (minimal outside sales required)

Overseeing and managing Professional Services projects from scoping through delivery

Handling service escalations with professionalism and urgency

Maintaining accurate client playbooks, forecasts, and account plans

Onboarding new clients and ensuring a smooth, confident transition into our ecosystem

Communicating consistently with internal teams on current and upcoming client initiatives

What Success Looks Like





Managing a healthy portfolio of client accounts with robust revenue retention

Maintaining gross margin targets across your client base

Contributing consistently to the team's net revenue growth goals

Keeping voluntary client attrition low and satisfaction high

Completing quarterly priorities and personal learning objectives on time

Who Succeeds in This Role

Experience in IT services, managed services, or technology consulting An MBA or equivalent experience, with a genuine passion for leveraging business strategy to drive technology outcomes for clients A natural relationship-builder who earns trust quickly and maintains it long-term

Able to translate complex technical concepts into clear, business-focused conversations

Organized, proactive, and comfortable managing multiple priorities simultaneously

Holds themselves to a high standard and takes pride in delivering great outcomes

Competencies We're Looking For

Customer-focused with exceptional interpersonal skills

Robust organizational, time management, and planning abilities

Resourceful problem-solver who takes initiative

Honest, professional, and accountable

Comfortable working under pressure with competing deadlines

Advanced proficiency in Microsoft Office Suite

Training & Support

You will receive

Structured onboarding and client introductions

Ongoing coaching and direct access to leadership

Clear performance expectations and regular feedback

Tools and resources to maintain and grow your client portfolio

We invest in people who show up, follow through, and want to grow.

Final Note

At ActiveCo, we believe that when our clients succeed, we succeed. Our vCIOs aren't order-takers; they're trusted partners, strategic thinkers, and relationship champions.

If that sounds like you, we'd love to hear from you.

Who We are: At New Charter,



we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New

Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI.

We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds.

At New

Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine?

We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment.

So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!

Learn more here: Why Current Charter. Recent Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

📌 vCIO (Port Coquitlam)
🏢 New Charter Technologies
📍 Port Coquitlam