Job Description:

NOTE: This job applies to a manager responsible to provide clinical and operational leadership to a front-line clinical patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community-based direct patient/client care setting. The departments are large with the Manager Clinical Services/Program Operations directly supervising at a minimum Nurses at the Level 4 or 5 classification/wage rate.

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Site Director or Operations Director, the Manager, Surgical and Outpatient Services is responsible for all aspects of planning, organizing and directing the delivery of patient care services within the Operating Room (OR), Post Anaesthesia Care Unit (PACU), Surgical Day Care (SDC), Medical Device Reprocessing (MDR), and Outpatient Services at the assigned area.

The Manager utilizes a collaborative, supportive, team-building approach, and evidence-based decision making to provide leadership in the integration of cultural safety and humility, and the coordination of patient-centred, quality care supporting the health of the population. The Manager champions, coaches and supports a regional perspective in access to care and allocation of resources, and manages, directly and through delegation,



the professional and clinical practices of staff; quality assurance and improvement; change processes; integrated and unified teams; creative solutions in a learning organization; and ensures policies and procedures comply with professional, legal, and Island Health standards.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent a Bachelor's degree in a relevant health discipline, Master's degree or surgical/interventional certification preferred. Seven (7) years' health care experience including several years at the supervisory/management level in a critical care area, or an equivalent combination of education, training and experience.

Skills And Abilities

- Appropriate certification, license or professional designation and current registration with regulatory body.
- Ability to develop an environment where quality improvement and change management principles are embraced and used on a continuous basis.
- Ability to lead, coach and mentor; to motivate, delegate and operate in both structured and unstructured situations.
- Solid interpersonal and communication skills, both oral and written.
- Demonstrated planning skills, both strategic and operational.
- Ability to work with delegates to provide program services at multiple sites in a regional setting.
- Ability to integrate administrative, professional and operational aspects of the program in an effective and efficient manner.

LEADS in a Caring Environment Framework: https://cchl-ccls.ca/pld-leads/the-leads-framework/

Job Requirements:
https://jd.viha.ca/JD5533.pdf

📌 Manager, Surgical and Outpatient Services (Canada)
🏢 Island Health
📍 Canada