Position Overview: Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new Customers. They are expected to meet both sales quota and gross profit targets on a consistent basis. Sales Consultants must also meet or exceed CSI (customer Satisfaction) objectives.

Core Accountabilities

· Establish and nurture Customer relationships for the purpose of selling New or Pre-Owned vehicles.

· Handle incoming sales traffic (on telephone, internet and in person).

· Qualify all prospects.

· Arrange trade-in appraisals through the Pre-Owned Sales Manager.

· Liaise between prospect and Sales Management during negotiations.

· Turn over all Sales Customers to the Finance Office.

· Arrange New and Pre-Owned deliveries through Sales Management and Finance Office.

· Actively prospect new Customers on a continuous basis.

· Follow up with past deliveries ensuring the Customers’ expectations have been met and satisfied.

· Attend and participate in weekly Sales meetings.

· Research and study product changes.

· Review the previous month’s performance vs. objectives, paying attention to individual floor traffic management statistics.

· Familiarize yourself with all Manufacturer’s Sales, Lease and Finance Programs.

· Keep apprised of competitive products.

· Make annual, lease maturity contact calls with existing client base.

· Review historical performance vs. objectives together with Management, with the aim of setting annual sales objectives for the New Year.

· Participate in off-site marketing and advertising initiatives as required by Sales Management.

· Assist in the arrangement of showroom display as required.

· Participate in off-site product and skills training programs.

· Close sales by overcoming objections, asking for sales, negotiating prices, completing sales and purchase contracts, explaining provisions,



explaining and offering warranties, services and financing, and collecting payments.

· Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales.

· During delivery process, escort Customers to the Customer Lounge, Parts Counter, and introduce them to the Service Department, including Management.

Requirements

· Ability to read and comprehend instructions and information.

· Valid Ontario G Driver’s License.

· Clear Driver’s Abstract.

· Valid OMVIC Registration.

· Strong business acumen.

· Professional appearance.

· Ability to sell the minimum quota according to dealership objectives.

· Excellent communication skills; verbal and written.

· Excellent Customer Service skills.

Personal Attributes

· Passion, motivation, focus and leadership skills.

· Results focused approach.

· Team player.

· Strong communication skills both written and verbal.

· Ability to influence, negotiate and mediate effectively.

· Solid attention to detail.

· Ability to maintain confidentiality and professionalism.

· Excellent interpersonal and team building skills.

· Strong time management and organizational skills.

· Honest, courteous and able to demonstrate strong work ethics.

· Driven and ability to work with minimum supervision.

Working Conditions

· The Sales and Leasing Consultant will stand and move throughout the Dealership facility (lot, showroom, service department, offices) for most of their shift.

· Bending, stretching, lifting, climbing and reaching.

· Standing six to eight hours during a shift.

· Using physical and manual dexterity.

· Using computers to look up and enter data.

· Using equipment consistent with industry standards.

· You will spend time outdoors showing vehicles to prospective Customers and drive vehicles in traffic during test drives.

· Evenings and Saturday work hours will be required.

Job Types: Full-time, Permanent

Work Location: In person

📌 Sales Consultant (Canada)
🏢 Volvo Cars Markham
📍 Canada