ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.ABOUT THE TEAM AND ROLE
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation.WHAT YOU'LL DO
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scaleDirectly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachPartner closely with the Product team to ensure customer feedback and pain points are heard, reviewed,



and prioritized when neededIdentify areas of opportunity where we could automate and scale the onboarding process to cover more clientsHelp us maintain an industry-leading satisfaction rate with our customersHave the ability to grow, develop, and learn in a quick-paced, start-up environmentWHAT YOU NEED
Minimum 3 years of experience in sales, customer success, or product operations in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsDesire for ownership and growth in the role over timeProven track record meeting weekly or monthly KPIsExperience owning a high-volume book of business of 100+ customers at a timeAbility to anticipate customers’ needs and position product solutions accordinglyNICE TO HAVES
Experience with accounting software (e.G. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupBENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUNITED STATES
100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CANADA
Group medical, dental, and vision coverage through Sun LifeLife, AD&D;, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUNITED KINGDOM
Private medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
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📌 Senior Scaled Customer Activation Manager, Canada (Winnipeg)
🏢 Triwill Group
📍 Winnipeg