About the Role

Nella Toronto is seeking a reliable, organized, and customer-focused Route Manager to oversee our delivery operations and ensure exceptional service for our customers. The ideal candidate is a strong communicator with excellent organizational skills and the ability to manage multiple priorities in a fast-paced workplace.

Key Responsibilities

- Manage and coordinate daily delivery routes and drivers.
- Supervise drivers and provide support to ensure efficient and timely deliveries.
- Handle customer complaints professionally and work toward timely resolutions.
- Respond to customer inquiries via phone and email.
- Update customer payment methods and maintain accurate account information.
- Manage daily cash handling procedures.
- Reconcile and organize receipts, gas expenses, and route documentation.
- Monitor route performance and identify opportunities for operational improvements.
- Work closely with the sales and warehouse teams to ensure smooth daily operations.

Qualifications





- Previous experience in route management, dispatch, logistics, or customer service preferred.
- Strong organizational and time management skills.
- Excellent communication and problem-solving abilities.
- Comfortable handling cash and maintaining accurate financial records.
- Proficient with Microsoft Office and general computer applications.
- Ability to work independently while managing multiple priorities.
- Experience supervising or coordinating drivers is an asset.

What We Offer

- Competitive hourly wage of $25–$30 per hour, based on experience.
- Full-time, stable employment.
- Supportive team environment.
- Opportunities for growth within the company.

If you are organized, customer-focused, and enjoy coordinating people and operations, we'd love to hear from you. Apply today to join the Nella Toronto team

Pay: From $25.00 per hour

Work Location: In person

📌 Route Supervisor (Canada)
🏢 Nella
📍 Canada