- Regulate flow of service work through department.

- Create internal work orders

- Schedule shop work as efficiently as possible in accordance with dealership policy.

- Assign and remove work to and from mechanics/technicians.

- Monitor repair orders as they flow to and from the tower and mechanics/technicians.

- Verify hard copies turned in by mechanics/technicians to ensure repair orders are filled out properly and assigned work is complete.

- Attach proper forms to repair orders in case of audit.

- Make certain that repair orders are closed out on a timely basis.

- Ensure warranty time allotments on repair orders are accurate for warranty repairs.

- Monitor the overall productivity of the shop, for example, number of production hours billed.

- Ensure that time promises are met and alert Service Advisors of any delays.

- Attend all department meetings.

- Follow all company and manufacturers’ policies, directives, and procedures.

- Comply with required health and safety regulations.

- Perform any other duties as required.

PERFORMANCE CRITERIA:

- Accuracy of work orders relative to time requirements and parts pricing.

- Efficiency and timeliness of scheduling orders.

- Positive feedback from advisors, customers and mechanics/technicians.





EDUCATION AND EXPERIENCE REQUIREMENTS The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.

QUALIFICATIONS

§ High School Diploma.

§ 1-2 years’ experience, preferred.

§ Knowledge of related in-house computer systems, an asset.

§ Basic understanding of mechanical terminology.

§ Knowledge of manufacturer warranty standards.

SKILL & EFFORT

§ Excellent organizational and multi-tasking abilities.

§ Strong communication and listening skills.

§ Capable decision making ability to forward jobs to appropriate mechanics/technicians.

§ Manual dexterity for typing / keyboarding.

§ Computer literate.

PHYSICAL AND WORK DEMANDS:

Working Conditions

- Routinely manage deadlines.
- Occasionally work with loud noise.
- Occasionally respond to emergency situations.
- Routinely manage stressful situations involving upset or impatient people.
- Frequent eyestrain related to computer use.
- Occasional work in an uncomfortable setting.
- Work environment necessitates proper protective equipment in keeping with health and safety requirements.

📌 Tower Operator ( service Dispatch) (Canada)
🏢 Hogan Chevrolet
📍 Canada