Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly setting, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

KEY RESPONSIBILITIES:

People

- Exceed customer expectations by anticipating, understanding, and meeting their needs
- Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
- Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
- Maintain good relationships with service providers.

Operations

- Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
- Enter data and shipment updates accurately, and timely.
- Manage timely deliveries based on shipment requirements.




- Account for all special handling requirements for value-added services.
- Account for all pertinent shipment documentation.
- Meet KPI standards in accordance with Company and Product procedures.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Customer

- Access and follow all current customers’ standard operating procedures.
- When necessary, communicate with the consignee professionally and clearly.
- Execute a superior customer service experience.
- Support the transition of new business/updates to existing business.

Finance

- Maintain awareness of market competitive costs.
- Support the audit of local service provider invoices.
- Support the management of overtime, expenses, and cost.

Qualifications

-
6 months to 1-year related experience
- Effective interpersonal skills, including proven verbal and written skills.
- Detailed oriented with ability to manage multiple job functions with minimal supervision

Additional Information

Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program

Pay range 46,000 CAD to 49,000 CAD per annum

📌 Transcon Inbound Agent (Canada)
🏢 Expeditors
📍 Canada