Job Overview

We are seeking a professional and hospitality-driven Front Desk Agent to join our team at Best Western. As the face of our hotel, you will play a crucial role in delivering the "World's Largest Hotel Family" experience by providing exceptional service to our guests from check-in to check-out. The ideal candidate will be an organized multi-tasker who thrives in a fast-paced environment and possesses a genuine passion for guest satisfaction. Whether handling reservations or coordinating with housekeeping, you will ensure every guest enjoys a seamless and comfortable stay.

Duties

- Guest Relations: Greet guests warmly upon arrival, manage the check-in and check-out process efficiently, and provide a high level of personalized customer service.

- Reservations & Communication: Manage the hotel’s multi-line phone system, handle room bookings, and provide accurate information regarding rates, amenities, and local attractions.

- Financial Accuracy: Process guest payments, authorize credit cards, and perform daily front desk accounting tasks with precision.

- Operational Support: Coordinate with the housekeeping and maintenance departments to ensure room readiness and resolve guest requests promptly.

- Problem Resolution: Address guest concerns or issues with empathy and professionalism, ensuring a positive resolution.

- Administrative Tasks: Maintain organized guest records, handle mail/deliveries,



and perform accurate data entry within the Property Management System (PMS).

- Safety & Presentation: Maintain a tidy and welcoming lobby area and adhere to all safety and security protocols to protect guests and hotel property.

Skills

- Hospitality Mindset: Exceptional customer service skills with a friendly, "can-do" attitude.

- Technical Proficiency: Solid computer skills; experience with Hotel Property Management Systems (e.g., Opera or Visual Matrix) is highly desirable.

Communication: Excellent verbal and written communication skills with professional phone etiquette.

- Organization: Ability to prioritize tasks, manage time effectively, and maintain attention to detail during busy shifts.

- Flexibility: Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

- Problem Solving: Quick thinking and the ability to remain calm and professional under pressure.

- Basic Math: Proficiency in handling cash and processing financial transactions accurately.

This position requires a proactive individual who can represent the Best Western brand with integrity and warmth. Prior experience in the hospitality or tourism industry is considered a significant asset. The successful candidate will be a vital part of our mission to create "Leading Hospitality" and ensure our guests feel right at home.

Pay: From $18.00 per hour

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Best Western Plus Muskoka Inn
📍 Canada