Job details

- Location 4920 51 Ave Rocky Mountain House, ABT4T 1J6
- Work location On site
- Salary 35.50 to 49.07 hourly (To be negotiated) / 35 hours per week
- Terms of employment Term or contract Full time
- Morning, Day
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3590420

Overview

Languages

English

Education

- Bachelor's degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)

ResponsibilitiesTasks

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents

Credentials

Certificates, licences, memberships, and courses

- CompTIA Security+ Certification
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
- A+ Certification





Experience and specialization

Computer and technology knowledge

- Android
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Mac OS
- Quick Books
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks

Additional information

Security and safety

- Basic security clearance
- Criminal record check

Transportation/travel information

- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel cross-border
- Valid driver's licence
- Public transportation is not available

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling

Own tools/equipment

- Computer
- Internet access
- Cellular phone

Personal suitability

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management




- Honesty

Benefits

Health benefits

- Dental plan
- Health care plan
- Vision care benefits

Other perks

- Free parking available

Who can apply for this job?

The employer accepts applications from:

- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit

How to apply

Direct Apply

By Direct Apply

Additional ways to apply

By email

[email protected]

By fax

(phone hidden)

Online

https://hytekcomputers.com/current-jobs/

In person

4920 51 Ave Rocky Mountain House, AB T4T 1J6 Between 09:00 AM and 05:00 AM

What you must include in your application:

- Job reference number UST22221
- Answers to the following screening questions:
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)?

What might be required by the employer later in the hiring process:

- Copy of portfolio or relevant work examples
- Highest level of education and name of institution where it was completed
- Copy of latest school transcript
- Proof of the requested certifications

Job Type: Full-time

Pay: $35.50-$49.07 per hour

Benefits:

- On-site parking

Application question(s):

- Are you authorized to work in Canada?
- Are you currently a student?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?

Work Location: In person

📌 User Support Technician (Canada)
🏢 Hy-Tek Computer Sales and Service
📍 Canada