W.S. Bell Cartage, is a leading transportation company committed to providing unparalleled customer service. Located in Kitchener, Ontario, our company is rooted in the family values of responsibility, quality and trust. We are looking for a Dispatcher Planner/Customer Service Representative to join our team. This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.

Key Responsibilities

- Serve as main point of contact to customers delivering a positive customer experience

- Serve as a main point of contact for drivers

- Provide superior customer service through organization, planning and prioritization of customer needs

- Maintain outstanding and mutually beneficial relationships with both customers and drivers

- Prepare and submit prompt customer spot and rate quotes

- Identify, select and negotiate to ensure customer needs are consistently met and exceeded

- Accurately complete order entry and customer contracts in Fleet Manager

- Provide accurate information to drivers for pickup and delivery assignments

- Track and trace shipments to provide necessary customer updates

- Coordinate all necessary paperwork with customers and drivers

- Resolve customer issues promptly, accurately and mutually

- Other projects and duties as required

Key Competencies

- Outstanding customer focus

- Strong attention to detail

- Excellent problem-solving capabilities

- Exceptional interpersonal, organizational and communication skills

- Excellent ability to prioritize and multi-task

- Strong work ethic

Qualifications

- 1+ years of experience in logistics, supply chain or US inbound dispatching

- College or University Degree preferred





- Flatbed / over-dimensional / dry van / reefer knowledge is an asset

- Knowledge of Fleet Manager and Loadlink is an asset

- Spanish / French language proficiency is an asset

Only those candidates who are best suited for this position will be contacted.

Perks:

- Extended health care
- Dental care
- Life insurance
- Vision care
- Vacation & paid time off
- On-site parking
- Casual dress
- Company events & social hours

Job Duties:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work Remotely

- No

Job Duties:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work Remotely

- No

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Advantages:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off

Experience:

- dispatching: 1 year (preferred)

Work Location: In person

📌 Dispatcher/Customer Service (Canada)
🏢 WS Bell Cartage]
📍 Canada