Robert Half is seeking an Account Resolution Credit Specialist on behalf of our client, a fast-paced and customer-focused organization looking to add a detail-oriented professional to its finance and collections team. This role is ideal for someone with strong communication skills, a solid understanding of accounts receivable and credit processes, and a proven ability to resolve outstanding account issues while maintaining positive client relationships.

Key Responsibilities
Review, monitor, and manage customer accounts to identify outstanding balances and delinquent payments
Contact customers by phone, email, and written correspondence to resolve past-due accounts in a professional and timely manner
Investigate billing discrepancies, payment issues, and account concerns to determine appropriate resolution
Process account adjustments, payment arrangements, and dispute documentation as needed
Maintain accurate and up-to-date account records, notes, and collection activity within internal systems
Collaborate with internal departments such as accounting, customer service, and sales to resolve account-related issues
Analyze credit information and payment history to support account resolution efforts
Assist with aging reports, reconciliation activities, and other accounts receivable functions
Ensure compliance with company policies, internal procedures, and applicable regulations related to collections and credit

Previous experience in collections, accounts receivable, credit, or account resolution
Solid understanding of credit and collections processes
Excellent verbal and written communication skills
Ability to handle difficult conversations professionally and effectively




Strong problem-solving and negotiation skills
High attention to detail and strong organizational abilities
Proficiency with Microsoft Excel and accounting or ERP systems
Ability to manage multiple priorities in a deadline-driven environment
To apply for this Account Resolution Credit Specialist opportunity, please click the "APPLY" Link located above. For any questions regarding this position, please contact Robert Half Talent Solutions at (phone hidden). Be sure to reference JO# 05000-(phone hidden) in all communication. Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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📌 Account Resolution Credit Specialist (Collections) (Canada)
🏢 Robert Half
📍 Canada