The Tenant Relations Liaison maintains effective relationships between tenants and Métis Housing and ensures all tenants are accommodated according to the Alberta Residential Tenancies Act guidelines.
KEY RESPONSIBILITIES
Tent Relations
- Facilitate tenant move-ins/move-outs.
- Conduct quarterly home visits, notify maintenance of issues, and record data in the database or inform tenants of any violations and damages.
- Educate tenants on proper home maintenance and care.
- Collect damage deposits and first-month rents.
- Determine tenants' base and monthly rent, adjusting as necessary based on income changes.
- Process lease renewals, ensuring all paperwork is accurately completed and filed in the PTM database.
- Clarify lease terms and responsibilities according to the Residential Tenancy Act (RTA) and site regulations.
- Investigate and address tenant complaints promptly and effectively.
- Coordinate with external organizations regarding tenant concerns.
- Identify and address tenant-caused damages including cost recover processes.
- Manage the refund for damage deposits.
- Address tenant inquires promptly to maintain satisfaction with management.
- Ensure timely distribution of company or community notices.
- Enforce company policies consistently.
- Participate in and prepare for Residential Tenancy Dispute Resolution Service (RTDRS) hearings.
- Cultivate positive relationships with tenants and prospective applicants.
Administrative
- Adhere to company procedures and systems for effective workflow.
- Maintain accurate and complete tenant records.
- Verify the accuracy and completeness of the PTM database for assigned tenant portfolios.
- Ensure all administrative documentation is accurate, complete, and submitted promptly.
- Respond promptly to emergencies, following company guidelines to mitigate liabilities such as criminal activity, injuries, fires, floods, or other incidents.
Salary: $55,000 to $57,000 per year.
Job Type: Full-time
Pay: $55,000.00-$57,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program