Jim Keay Ford Lincoln has been proudly serving the Ottawa community for over 40 years. We believe in creating customer experiences that are honest, easy, and built on trust. Our dynamic team is constantly learning and growing to ensure our customers receive the latest Ford knowledge and technology, not only in sales, but also in service and repair.

We are currently seeking an Appointment Coordinator to join our talented and driven team.

Position Summary

The Appointment Coordinator/Customer Agent Specialist is responsible for answering inbound calls for the Lincoln, service and parts departments, responding to customer emails, and working in conjunction with the Lincoln, Ford and Parts teams to provide a superior customer experience.

The Appointment Coordinator/Customer Agent Specialist has exceptional communication skills in Both English and French, and is able to be build customer trust. He or she has superb phone etiquette and customers are happy to talk with them. When responding to email requests, the Appointment Coordinator/Customer Agent Specialist is prompt, courteous and informative.

The Appointment Coordinator/Customer Agent Specialist reminds customers of required service appointments, reschedules no shows and promotes dealership campaigns and special events.

Job Details

Job Type: Full-time; Permanent

Schedule: Monday – Friday; 9:00 am – 6:00 pm

Salary: $22.00 - $26.00 per hour

Status: the posting is for an existing vacancy

Start Date: As soon as possible

Location: Ottawa, Ontario

What We Offer

· Positive and friendly working environment

· Honesty and integrity in all we do

· Advancement opportunities

· Company events and team activities

· Employee Assistance Program (EAP)

· Extended Health Care Benefits

· Pension Plan

· Free parking





· Paid time off

· Staff pricing on vehicles and services

· Commission or performance-based incentives (if applicable)

What We’re Looking For

· Must be Bilingual, both English and French

· Solid product knowledge

· Excellent time management skills

· Effective written communication skills

· Excellent interpersonal skills with an engaging and upbeat attitude.

· Excellent verbal communication in both languages

· Organized and an attention to detail

· Ability to work in a team environment to achieve common goals

· Flexible and open to change; initiative to take on special tasks when needed

· Ability to solve difficult or complex problems

· Ability to plan and prioritize multiple tasks at one time

Education & Experience

· High school diploma or the equivalent

· Ideally two (2) years minimum experience in a similar role

· PBS system Knowledge an asset

· Microsoft Office (Word, Excel, Outlook)

Accessibility & Accommodation

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence (AI) Use Disclosure

As required by Ontario’s Employment Standards Act, we disclose that AI tools may be used in the screening of job applications for this role. All hiring decisions involve human review.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Benefits:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Education:

- Secondary School (required)

Experience:

- customer service: 2 years (required)

Work Location: In person

📌 Bilingual Appointment Coordinator (Canada)
🏢 Jim Keay Ford Lincoln
📍 Canada