Purpose: Generates revenue by obtaining orders through quotations; understanding and interpreting technical requirements; developing accounts.

Duties:

- Closes recent accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information
- Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs
- Develops accounts by checking customer’s buying history; suggesting related and new items; explaining technical features
- Updates job knowledge by studying new product descriptions
- Being proactive in responding to & following up on sales leads
- Work with outside sales rep to provide all aspects of customer service and support

Skills / Qualifications:

- Computer proficiency (Outlook Express, Internet Explorer, Ms Word/Excel & ability to learn new software quickly)
- Data Entry Skills
- Strong organization skills and ability to multitask
- Professionalism
- Motivation for Sales
- Time management and problem solving skills
- Exceptional Communication skills – both written and verbal
- Knowledge of cutting tools or willingness to learn extensive product knowledge

📌 Customer Service Representative (Canada)
🏢 Diamant
📍 Canada