Welcome to the Premier Life. At Best Western, we are committed to providing exceptional service and quality to our guests. Through our Values for Excellence, we are committed to providing exceptional guest experiences and achieving excellent results through our employees. We are currently recruiting, and we want you to join us!

Job Description:

- Manages telephone, fax and email inquiries in a prompt and skilled manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Enter reservations received from all sources.
- Enter all group reservations in a timely manner and handles all subsequent changes.
- Create all group and airline crew blocks and airline crew manifests.
- Responsible for creating and adjusting Group files for all groups and third party accounts with accurate billing and special notes.
- Prepare various reports as and when required.
- Identify new contacts, develop sales leads,



and respond to sales opportunities in order to maximize revenue.
- Produce quotations and written confirmation to all clients.
- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Assist other departments, as necessary.

Requirements:

- Excellent communication skills - written and verbal
- Strong organizational and administration skills
- Confident telephone manner
- Commitment to delivering high level customer service
- High level of IT skills
- Knowledge of OPERA an asset

Job Type: Full-time

Benefits:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Reservation Coordinator (Canada)
🏢 The Best Western Premier Calgary Plaza Hotelnference Centre
📍 Canada