Reporting to the Hospice Residence Manager, the Personal Support Worker (PSW) plays a key role in the provision of high-quality, client-centered, culturally sensitive care at hospice. Working within an inter-disciplinary team, the PSW will practice under the delegation of the RPN, while applying evidence-based best practices under the philosophy of hospice palliative care. Primary duties shall include, but are not limited to:

· Contributing to the monitoring, and providing feedback on resident care plans

· Administering medications and treatments under delegation from the RPN and reporting accordingly

· Providing competent, high quality care including discharges/deaths

· Maintaining accurate clinical records, documented in accordance with CNO Standards, within scope of practice and in accordance with the employer’s policies and procedures.

· Continuously monitor residents daily physical, emotional and psychological functioning, adapt approaches within the PSW scope and promptly recognize and report changes to nursing

· Demonstrate knowledge of the stages of dying, recognize signs of active dying and communicate changes to nursing

· Observe changes in the person’s level of pain and distress, report to nursing and provide comfort measures

· Identifying, documenting and reporting unusual incidents/occurrences

Key Competencies

· Ability to communicate to individuals with diplomacy, sensitivity and professionalism

· Demonstrated ability to work both independently, and collaboratively in a team environment

· Understanding of therapeutic relationships and how to maintain professional boundaries

· Ability to diffuse conflict and manage emotionally charged situations – and knowing when to seek support up the chain of command

· Exceptional organizational skills and demonstrated effective time management

· Supports the maintenance of a safe work environment with respect to Health and Safety

· Maintains regular, consistent and professional attendance, punctuality and personal appearance





· Knowledge and experience in practicing and adhering to Infection Prevention and Control practices and WHIMIS

· Ability to perform safe lifting and provide transfer assistance to residents

· Demonstrates compassion and caring while providing the highest quality of care

· Strong personal commitment to the mission, vision and values of The Heart of Hastings Hospice

Specific Duties

Bathing and oral hygiene:

- Bed bath
- Assisting with oral hygiene by cleaning dentures, brushing teeth and /or gums and providing additional mouth care as necessary
- Provide hair washing as required
- Provide peri-care in accordance with continence needs of the client

Dressing:

- Assist with or dress the client according to his/her choice of clothing and timing
- Assist with bedtime care of the client
- Assist with the care and storage of client clothing

Toileting:

- Assist client to commode ensuring safe and direct route
- Provide and empty commode, bed pan or urinal as requested and appropriate, in a timely manner
- Provide colostomy care
- Empty catheter drainage bags including changing leg catheter bag and bedside drainage bag as per Hospice policy

Transferring and Repositioning:

- Assist with safe lift and transfers as identified in the resident care plan and respecting Hospice policy on lifts
- Routine turning and positioning as required

Feeding:

- Assist in the delivery, set-up and feeding of clients as outlined in their care plan
- Monitor client for difficulties chewing and swallowing and report to nursing
- Encourage and assist client by recognizing likes and dislikes and communicating these to the nurse so they can be reflected in the care plan




- Provide oral care /denture care after meals and as required

Psych-Social and spiritual support:

- Understands palliative care
- Respects clients goals of care, wishes, beliefs and spiritual practices
- Moderates approach based on client preferences and mood
- Maintains confidentiality

Care of the Hospice Environment, Supplies and Equipment

Follow policies, procedures and protocols to:

- Maintain a tidy and protected workplace including engaging in appropriate infection control additional precautions
- Infection control high touch cleaning in the residence at all times and at times of increased infection control precautions.
- Cleaning and disinfecting of bed bath equipment after each resident use
- Assist in maintaining a clean and organized kitchen prep area
- Washing and sanitizing of the dishes in the main kitchen
- Laundry: including all tasks involved in the preparation and operation of the laundry for the facility and occasional inclusion of resident items
- Stocking of linen and infection control carts for supplies
- Terminal clean of hospice rooms after death including safe use of products
- Cleaning and sterilization of equipment as required

· Diploma or certificate (in accordance with the Ontario Qualifications Framework) from an accredited PSW program or from a private career college or Adult and Continuing Education School Board programs

· Evidence of ongoing career development

· Certification in hospice palliative care (Fundamentals, GPA,), or willingness to complete

· Successful completion of Vulnerable Sector Check

· Current BCLS

· Valid driver’s license, auto insurance and access to a vehicle for work

NOTE: This job description is not intended to be all-inclusive. The Heart of Hastings Hospice reserves the right to modify these duties and responsibilities from time to time to better serve our operational and resident needs

Pay: $23.00-$26.50 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Personal Support Worker (PSW) (Canada)
🏢 The Heart of Hastings Hospice
📍 Canada