If you envision yourself within an organization where a reputation is built on commitment, excellence, and response to customer service, Windley Ely is looking for you.

WE is a leading Canadian Workers’ Compensation and Occupational Health and Safety services firm.

Our Non-Occupational programs help employees stay at work and recover faster with early intervention services, education for front-line resources, and communication-focused partnerships while respecting privacy laws. Our approach is based on the belief that work engagement leads to more sustainable recoveries.

Main Responsibilities

- Assess various types of non-occupational claims for benefits eligibility
- Evaluate medical documentation, review contractual provisions, pursue additional information, when required
- Decision-making within service standards
- Document all claims file notes and follow up information
- Ensure that all claim files and company information are kept confidential
- Establish and clearly articulate action plans /interventions for appropriate /timely outcomes throughout the life of a claim
- Partner with internal or external resources to move the file forward to resolution

We Offer:

- Full-time, permanent employment
- Flexible work environment, with opportunity for Hybrid schedule
- Company-paid health perks (dental, vision, paramedical/mental health paramedical, EAP services)




- Pension Plan with company matching
- Tuition reimbursement
- Comprehensive In-house onboarding and training program
- Established ongoing mentoring and coaching process

Qualifications

- High proficiency with MS Office products (Word, Excel, etc.)
- Strong ability to understand and apply policies and procedures
- Excellent organizational skills with ability to work independently
- Solid analytical and decision-making skills
- Ability to manage competing priorities while maintaining quality standards
- A minimum of two years of experience in a client relationship role
- Strong communication skills, verbal and written
- A general understanding health related terminology and health care /insurance fields
- A general understanding of accommodation concepts /return to work strategies
- Background in Health Science studies or a college diploma in a related field (an asset but not required)
- Knowledge of French (an asset but not required)

- This is for a current vacant opening.

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Benefits:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Work Location: Hybrid remote in London, ON N5Z 4R3

📌 Disability Claim Specialist (Canada)
🏢 Windley Ely
📍 Canada