Manager, Regional Operations

We are hiring a Manager, Regional Operations based out of the Regina Airport.

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

- You receive top industry wages
- You have the chance to advance and grow your career
- You receive comprehensive benefits

What do Manager, Regional Operations do?

The Regional Operations Manger is a front line leader responsible for managing Operational Plans and leading front line supervision. Regional Operations Managers will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by:

- Support front line customer service excellence by responding to complaints as they are escalated
- Work closely with the People and Culture Department to ensure delivery of training and support employee success
- Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism
- Administration is not directly related to screening functions
- Time and Attendance Systems (TAS) and Payroll Inquiries
- Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA)
- The management of Paladin provided technology, consumables, and uniforms
- Transporting Personnel from checkpoint to checkpoint or from Airport Terminal Buildings to Non-Passenger Vehicle Screening




- Coordinate with Field Managers and Portfolio Resource Coordinators to schedule Screening Officers for same-day and next-day hours, including overtime
- You will report to and advise the Director of Operations on how to improve operations consistency, effectiveness, and efficiency
- Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department
- Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development
- Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation)
- Travel is required for this role

What you bring to PASS:

- Canadian Citizen or Permanent Resident
- Be able to obtain your Transport Security Clearance from Transport Canada
- No un-pardoned criminal record
- Bachelor’s degree in aviation management, business administration or a related field
- 3+ years of experience in operations management, preferably in aviation security
- Understand aviation regulations, safety standards, and operational practices
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
- Strong leadership skills to motivate teams and drive results

- Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives
- Commitment to continuous learning and professional development to stay abreast of industry trends and best practices
- Ability to travel across the region as required

This position will be posted until August 3, 2026.

📌 Manager, Regional Operations (Canada)
🏢 Paladin Airport Security Services
📍 Canada