The Opportunity

Reporting to the Kitchen Department Head (or his/her delegate), the Kitchen Service Supervisor is responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing guidance, supervision and sets as a good example for Kitchen Service Assistants to follow.

You Will

- Greet customers by providing good customer service with smile, friendly enthusiasm
- Understand department’s operations, assist Department Head to accomplish performance target
- Familiar with products ordering , its process and execution
- Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
- Lead by example by performing duties of Kitchen Service Assistant as required
- Provide guidance and supervision to Kitchen Service Assistants, ensure fair distribution of work and daily checklists are strictly executed
- Assist Department Head to train department staff, provide feedback on staff performance and handle department operations in lieu of DH and ADH
- Handle customers’ complaints, deliver and monitor exceptional customer service and deliver customers’ feedback to Department Head
- Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
- Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
- Maintain and update UPC pricing, verify and ensure product labeling are properly done
- Ensure all cooked products are properly packaged and displayed




Perform any other duties as assigned by the superior

You Should Have / Be

- Possess great interpersonal and customer service skills
- Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
- Have a good understanding of tools & equipments’ relevant to the job and know how to interpret labels of merchandises
- Good organization and problem-solving skills
- Possess knowledge in workplace health & safety
- Possess product knowledge, display, promotion and packaging techniques
- 2 years and /or above relevant experience
Possess basic computer skills in MS Office

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

Benefits

- Extended health/dental/vision care
- Life/AD&D; insurance
- Paid vacation, sick, marriage, bereavement leaves
- 10% in-store staff purchase discount
- Subsidized staff meal

Shift

Shift work is required, including weekdays, weekends, and statutory holidays

Safety Statement

Safety continues to be T&T; Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T; Supermarket is an Equal Prospect Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

📌 Kitchen Service Supervisor Trainee (Canada)
🏢 T&T Supermarket
📍 Canada