Customer support / Order desk for a cutting tool distributor

PRINCIPLE DUTIES:

· Responsible for order entry

· Attend to customer inquiries

· Work on price quotations

· Work with outside sales rep to provide all aspects of customer service and support

· Being proactive in responding to & following up on sales leads

· Handling inbound sales related calls & email requests

· Being comfortable in a (basic) computer and Internet environment

THE WORKING ENVIRONMENT WILL BE BASED UPON THE FOLLOWING CHARACTERISTICS:

· Fast paced

· High level of telephone and online sales activity

· Spire Accounting is used extensively

QUALIFICATIONS AND SKILLS REQUIRED:

· High energy

· Proven successful sales record

· Ability to adapt to constant changing situations, customer orders and deadlines

· Exceptional Communication skills – both written and verbal

· Basic accounting practices

· Time management and problem solving skills

· Strong organization skills and ability to multi-task

· Computer proficiency (Outlook Express, Internet Explorer, Ms Word/Excel & ability to learn new software quickly)

· Spire accounting knowledge would be appreciated

· Knowledge of cutting tools or willingness to learn extensive product knowledge

WHAT WE HAVE TO OFFER:

· Extremely quick growing industry

· A strong,



established, industry leading corporation

· Exciting career growth potential

· Enthusiastic work environment

· Attractive base salary

Job Description—Customer Support- Admin Asst

- Attend phone call, take enquiries
- Prepare quotations, after obtaining cost and stock status from suppliers,
- Place PO on suppliers, after inputting customer POinto BV,
- Receiving items, delivered or Pick up from local suppliers
- Prepare full docs for completing sale, some deliveries locally
- Follow up of Account receivables and payables
- Administrative and filling jobs

Skills needed

- Willing to learn and grow with the company
- Customer service sills
- Administrative sills
- Neat and clean outlook and projection
- Analytical and problem solving
- Technical ability
- Computer literate- MS office, Spire CRM ( easy to learn)
- Some understanding of accounting
- Time management skills

PLEASE SEND US YOU RESUME TO [email protected]

Pay: From $50,000.00 per year

Ability to commute/relocate:

- Mississauga, ON L4Z 1Z8: reliably commute or plan to relocate before starting work (preferred)

Education:

- Secondary School (preferred)

Experience:

- CSR: 3 years (preferred)

Work Location: In person

📌 CSR order desk support (Canada)
🏢 Diamant
📍 Canada