Service Manager Job Description

Position Summary

The Service Manager is responsible for overseeing daily service operations, ensuring exceptional customer satisfaction, managing service staff, and maintaining effective workflows. This role focuses on delivering high-quality service, meeting performance targets, and driving continuous improvement while supporting business growth and profitability.

Key Responsibilities

- Manage and supervise the daily operations of the service department.
- Lead, coach, train, and evaluate service team members.
- Ensure excellent customer service by resolving customer concerns promptly and professionally.
- Monitor service quality, productivity, and key performance indicators (KPIs).
- Schedule and assign work to maximize efficiency and meet customer expectations.
- Develop and implement service procedures and best practices.
- Maintain accurate service records, reports, and documentation.
- Manage department budgets, expenses, and inventory where applicable.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Collaborate with sales, operations, and other departments to improve customer experience.
- Identify opportunities to improve processes, increase efficiency, and enhance profitability.




- Monitor customer feedback and implement corrective actions when necessary.

Qualifications

- Parts Knowledge.
- 3–5 years of experience in a service management or supervisory role is an asset.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven problem-solving and conflict-resolution skills.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office and service management software.
- Ability to analyze performance metrics and prepare reports.

Key Skills

- Leadership and coaching
- Customer service excellence
- Team management
- Communication
- Problem-solving
- Decision-making
- Planning and organization
- Budget and cost control
- Performance management
- Process improvement

Working Conditions

- Full-time position.
- Primarily office-based with regular interaction in service or operational environments.

Performance Measures

- Customer satisfaction scores
- Service response and completion times
- Team productivity
- Employee engagement and retention
- Budget adherence
- Revenue and profitability targets
- Compliance with safety and quality standards

Pay: $18.00-$25.00 per hour

Work Location: In person

📌 Service Manager (Canada)
🏢 Service Rentals
📍 Canada