Sales Lead / Key Holder

We are seeking an enthusiastic, results-driven Sales Lead / Key Holder to join our team. The ideal candidate is passionate about fashion, excels in customer service, and has a proven ability to lead by example in achieving sales goals and creating an exceptional customer experience.

As a Sales Lead, you will be responsible for driving store performance, coaching and motivating the team, and ensuring a positive, productive work environment while supporting daily store operations, including opening and closing responsibilities.

Responsibilities

Sales Leadership & Performance

- Lead the sales floor by example, consistently achieving and exceeding personal and store sales goals
- Drive the team to meet and exceed daily, weekly, and monthly sales budgets and key performance indicators (KPIs)
- Coach and mentor team members on effective selling techniques, including:
- Building customer relationships
- Upselling and cross-selling
- Clienteling and follow-up
- Styling and outfit building
- Closing sales confidently and professionally
- Monitor sales performance throughout the day and adjust strategies to maximize results
- Foster a culture of accountability, motivation, and excellence

Customer Experience

- Provide exceptional customer service and create a friendly, welcoming shopping environment
- Inspire customers with fashion knowledge, styling expertise, and product recommendations
- Demonstrate how new arrivals can be styled with existing merchandise and previous customer purchases
- Build lasting customer relationships through personalized service, thank-you cards, and maintaining a client book
- Maintain professional communication and phone etiquette at all times

Team Leadership

- Serve as a positive role model by demonstrating professionalism, strong work ethic, and enthusiasm




- Motivate and inspire team members to perform at their highest level while maintaining a fun and supportive atmosphere
- Ensure employees remain engaged, productive, and focused throughout their shifts
- Provide ongoing feedback, encouragement, and coaching to strengthen individual and team performance
- Promote teamwork and contribute to a positive store culture

Store Operations

- Open and close the store following company procedures
- Maintain visual merchandising standards and ensure the sales floor is clean, organized, and inviting
- Assist with daily operational tasks including:
- Cleaning and organizing
- Vacuuming
- Folding and sizing merchandise
- Steaming garments
- Replenishing inventory
- Support the Store Manager and Assistant Manager with additional duties and special projects as required

Qualifications

- Previous retail leadership experience, preferably in fashion or specialty retail
- Proven track record of achieving sales targets and driving team performance
- Strong leadership skills with the ability to coach, motivate, and inspire others
- Excellent understanding of sales techniques, upselling, clienteling, and styling
- Strong sense of personal style and passion for fashion
- Exceptional written and verbal communication skills
- Excellent interpersonal skills and ability to work collaboratively in a team workplace
- Ability to multitask and adapt in a fast-paced retail setting
- Reliable, organized, and results-oriented

Job Details

Position: Sales Lead / Key Holder
Job Type: Full-time, Permanent

Benefits

- Flexible schedule
- On-site parking
- Employee store discount

If you are passionate about fashion, thrive in a leadership role, and are motivated by achieving results while inspiring others, we would love to hear from you.

Pay: $18.00-$19.00 per hour

Benefits:

- Flexible schedule
- Store discount

Work Location: In person

📌 Sales Lead/Key Holder (Canada)
🏢 YAYA
📍 Canada