Office Administrator – Customer Feedback & Administrative Support

Location: Toronto, ON
Company: Lexia Communications Inc.
Job Type: Full-Time, Permanent

About Lexia Communications Inc.

Lexia Communications Inc. is a leading telecommunications service provider supporting some of Canada's largest telecom companies. We are committed to delivering exceptional customer service and operational excellence through our dedicated team across Canada.

We are currently seeking a reliable, organized, and customer-focused Office Administrator to join our Toronto office. This position plays a key role in enhancing the customer experience by conducting follow-up calls, collecting customer feedback, supporting field operations, and ensuring smooth day-to-day administrative activities.

Key Responsibilities

- Contact customers following service appointments to collect feedback and encourage 5-star reviews.
- Respond to customer inquiries via phone, email, and in person with professionalism and courtesy.
- Maintain accurate customer records, update databases, and perform data entry.
- Coordinate communication between customers, field technicians, and internal departments.
- Assist with scheduling, work order updates, and general office coordination.
- Prepare reports, spreadsheets, and administrative documents.




- Maintain organized filing systems and office records.
- Perform other office administrative duties as assigned.

Qualifications & Skills

- Excellent verbal and written communication skills in English.
- Previous experience in office administration, customer service, or a related role is preferred.
- Strong telephone etiquette with the ability to resolve customer concerns professionally.
- Proficient in Microsoft Office (Word, Excel, Outlook) and general office software.
- Excellent organizational, multitasking, and time management skills.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a fast-paced environment.

Why Join Lexia Communications Inc.?

- Market-competitive salary based on experience.
- Friendly, supportive, and team-oriented workplace.
- Opportunities for career growth within a growing telecommunications company.
- Stable, full-time permanent employment.
- Work with an experienced team supporting major telecommunications providers across Canada.

Job Type: Full-time, Permanent

Work Location: In person – Toronto, ON

Pay: From $20.00 per hour

Work Location: In person

📌 Customer Feedback and Admin Support (Canada)
🏢 Lexia Communications
📍 Canada