PROGRAM RELIEF WORKER

Full-Time, ongoing as-needed casual contract
Reports to: Program Relief Coordinator
Location: 791 Queen Street East, Toronto
Hourly Rate: $20, depending on experience

Join Us in Making a Meaningful Difference

At Fontbonne Ministries, we're more than just a workplace — we're a community dedicated to fostering dignity and creating positive change. Founded on the inspiring legacy of the Sisters of St. Joseph, we're looking for passionate individuals who share our commitment to building a more inclusive and supportive society.

Why Choose Us?

· Purpose-Driven Work: Be part of transformative programs that directly impact the lives of socially isolated individuals in our community.

· Inclusive Culture: Join an organization that actively champions diversity and equity, where every team member's unique perspective is valued and celebrated.

Our Vision & Impact

We’re dedicated to nurturing community, dignity, and spirit through:

· Building authentic connections with our community members

· Creating welcoming spaces where everyone belongs

· Driving positive social change through innovative programs

Our values guide everything we do:

· Respect: We celebrate each person's unique gifts and inherent dignity

· Advocacy: We lead positive change by responding to evolving community needs

· Community: We build strong, collaborative partnerships that create lasting impact

· Compassion: We provide personalized attention with empathy and understanding

· Accountability: We make sustainable choices that benefit future generations

Key ResponsibilitiesProgram Delivery & Participant Support

· Provide seamless reception and drop-in services,



welcoming participants and explaining available supports

- Community Resource navigation.

· Prepare and serve meals in the community kitchen, following all food-safety protocols and accommodating dietary needs

· Facilitate activities and small-group discussions that promote social engagement, skill-building, and emotional well-being

· Observe and report behavioural, health, or safety concerns to the relief coordinator or onsite supervisor

Volunteer & Student Engagement

· Monitor and supervise volunteers and students to ensure high-quality service delivery and adherence to guidelines

· Offer on-the-spot training and coaching for new volunteers or student placements

· Address participant or volunteer concerns, escalating any conflicts or incidents in accordance with policy

Administration & Reporting

· Track program metrics, attendance, and meal counts for daily reporting purposes

· Assist with light reception duties—answering phones, scheduling appointments, and maintaining reception area

· Provide feedback on program strengths, opportunities, and operational challenges for continuous improvement

QualificationsEducation & Experience

· Post-secondary diploma in Social Services, Community Development, or related field preferred





· Minimum 1–2 years’ experience in a social services, food-security, or community-support role

· Demonstrated ability to work with individuals facing poverty, housing precarity, mental-health or substance-use challenges

Skills & Attributes

· Empathy & Cultural Humility: Skilled at building rapport with diverse populations

· Food-Safety Competency: Food handler certification (or willingness to obtain) and kitchen experience

· Communication: Clear, compassionate verbal and written skills

· Teamwork & Adaptability: Thrive in a dynamic, fast-paced environment with shifting priorities

· Basic Computer Literacy: Proficient with MS Office and client-management databases

Working Conditions

· Onsite work required at Fontbonne Ministries, 791 Queen Street East

· Casual schedule with shifts ranging across daytime, evenings, and occasional weekends

· Comfortable working in a faith-based, community setting

Commitment to Equity

Fontbonne Ministries values diversity, inclusion, and accessibility in all its programs. We welcome applicants from equity-seeking communities and will accommodate all stages of the recruitment process in accordance with AODA guidelines. Only those selected for interview will be contacted.

Job Types: Part-time, Seasonal

Pay: $20.00 per hour

Benefits:

- Casual dress
- In office parking

Application question(s):

- This is a fully onsite position, please confirm you are available to work onsite.
- Please confirm you have a post secondary diploma in social services.

Experience:

- social services: 3 years (required)

Work Location: In person

📌 Relief Worker (Canada)
🏢 Fontbonne Ministries
📍 Canada