Pay Range: $55,000 – $65,000/year (based on experience and leadership capabilities)
Work Hours: Monday to Friday, 7:30 AM – 4:30 PM. Some overtime and Saturday dispatch coverage may be required.
Primary Job Function
The Service Dispatch Team Leader plays a key role in ensuring seamless service operations by backing up dispatch, overseeing scheduling accuracy, and supporting the administrative team. This role requires strong leadership and organizational skills, the ability to resolve scheduling conflicts, and accountability for data integrity within ServiceTitan. As the team lead, you will coordinate between departments to ensure technicians are dispatched efficiently, tickets are accurate and complete, and customer satisfaction remains high. You’ll also train recent service administrators, monitor call volumes and ticket quality, and assist with warranty, parts, and maintenance agreement management.
Key Responsibilities
- Support daily dispatching and rescheduling of technicians
- Create and review job tickets to ensure all required info is captured accurately
- Step in during dispatcher absences (breaks, vacation, sick days)
- Monitor and delegate follow-up on parts-pending and rebooked jobs
- Ensure consistent and accurate documentation in ServiceTitan
- Assist with customer call handling and service quote preparation
- Lead and train new admin staff and promote team morale
- Maintain and update service history, warranty tracking, and maintenance agreements
- Coordinate with purchasing for parts availability and technician job prep
- Oversee monthly reporting and review for accuracy and timeliness