Automotive Key & Storefront Sales Technician

Northern Security – Sudbury, Ontario
Full-Time | Permanent

Do you like cars, tools, technology and figuring out how things work?

Northern Security is looking for an energetic, mechanically minded person to join our Sudbury storefront team.

This is not a traditional customer service desk job.

You'll work directly with customers while learning the technical side of locksmithing, automotive keys, remotes, electronic fobs, locks and security products.

A big part of the job is helping customers understand their options and making recommendations that solve problems before they become emergencies.

What You'll Be Doing

You'll help customers with things like:

- Cutting and duplicating residential, commercial and automotive keys
- Programming automotive keys, remotes and electronic fobs
- Helping customers replace lost or damaged vehicle keys
- Identifying locks, keys and hardware
- Rekeying and repairing locks
- Selling locks, padlocks, keys and related security products
- Answering customer calls and inquiries
- Supporting our field technicians when required

The Person We're Looking For

We're less concerned about whether you've worked in the locksmith industry before.

We can teach locksmithing.

We're looking for someone who is:

- Mechanically curious. You enjoy taking things apart, understanding how they work and solving problems.
- Interested in automotive. You don't need to be a licensed mechanic, but cars, automotive electronics, accessories or vehicle technology should genuinely interest you.
- Good with people. You enjoy talking to customers and can build rapport quickly.
- Energetic. You like staying busy and moving between customers, technical work and shop responsibilities.
- Comfortable with technology. Automotive key programming equipment, computers, software and electronic security products don't intimidate you.
- Organized and reliable. Details matter when you're working with people's keys, vehicles and security.

Experience That Would Catch Our Attention





Experience in any of these areas would be helpful:

- Automotive parts or accessories
- Automotive dealerships
- Mechanics or automotive service
- Retail sales
- Hardware stores
- Locksmithing
- Electronics
- Small engine repair
- Trades or mechanical work
- Car audio or remote starters
- Powersports
- Tools or equipment sales

None of these are mandatory.

Mechanical aptitude, attitude and the ability to connect with customers matter more to us than having the perfect résumé.

Requirements

- Valid Ontario G2 or G driver's licence
- Ability to pass a criminal record check
- Available for full-time work
- Strong verbal communication skills
- Able to work independently while also being part of a team
- Willing to learn new technical skills

What We Offer

- Full-time, permanent employment
- Medical, dental, vision and life insurance benefits
- RRSP Matching
- Paid sick days
- Extensive industry training
- Hands-on training in locksmithing and automotive key programming
- Opportunities to develop technical skills that aren't commonly taught elsewhere
- Opportunities for advancement as Northern Security continues to grow

About Northern Security

Northern Security is a family-owned Northern Ontario company that has been helping people protect their homes, businesses and vehicles since 1976.

What started as a mobile locksmith business has grown into a multi-branch security company providing mechanical locksmithing, automotive keys, access control, alarms, video surveillance, automatic doors and other security solutions throughout Northern Ontario.

We're still growing, and we're looking for people who want to grow with us.

If you're mechanically minded, enjoy cars, like talking to people and get satisfaction from solving problems, we'd like to hear from you.

Job Types: Permanent, Full time

Pay: $19.00-$24.00 per hour

Benefits:

- Casual dress
- Dental care
- Life insurance
- RRSP match
- Vision care

Application question(s):

- Are you able to work a varying schedule, including Saturdays?

Education:

- Secondary School (preferred)

Experience:

- customer service: 2 years (required)

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Northern Security
📍 Canada