Job Overview
Senior Manager responsible for coordinating smooth and efficient operations across multiple franchise restaurant locations, acting as a right hand to the franchise leadership team. Ensures operational consistency, performance optimization, and alignment with company standards while supporting management and staff to achieve business objectives.

Number of candidates sought: 5

Starting date: As soon as possible

Availability: Day, evening and weekend shifts according to restaurant needs

Responsibilities

- Estimate, order, and manage inventories of ingredients, food products, and supplies to ensure continuous availability, reduce waste, and comply with company standards.
- Supervise, coach, and motivate staff during shifts; ensure proper task distribution; and intervene promptly in case of operational or interpersonal issues.
- Plan schedules and manage work shifts, considering operational needs, employee availability, and peak business periods.
- Ensure compliance with food safety, sanitation, and quality standards, in accordance with McDonald’s policies and applicable regulations.
- Train and support employees, oversee the onboarding of new team members, and manage the training system to maintain a high level of performance.
- Ensure high-quality customer service, support the team on the floor, and always ensure customer satisfaction.
- Contribute to achieving restaurant objectives, particularly in terms of productivity, quality, safety, and workplace climate.




- Possibility of working at different nearby locations to replace employees on summer vacation, leave, or absences, including students, etc.

Requirements

- Proven experience in food service or restaurant management, including supervising teams
- Strong knowledge of food preparation, cooking techniques, and food safety standards
- Familiarity with POS systems, cash handling experience required
- Excellent leadership skills with the ability to manage a diverse team effectively
- Experience in interviewing, hiring, training, and developing staff members
- Background in hospitality is a plus
- Experience of 3-5 years in food preparation or food service
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work in a fast-paced environment while maintaining attention to detail
- Knowledge of restaurant management best practices including kitchen operations and food handling regulations
- Education requirement: DES
- Language requirement: English
- Location: 800 Stonehaven Drive, Kanata, ON K2M 2Z2 / 2126 Robertson Rd, Nepean, ON K2H 5Z1

This position offers an chance for motivated individuals with a passion for the food industry to lead a vibrant team while ensuring operational excellence.

Job Types: Full-time, Permanent

Pay: $27.47-$38.00 per hour

Expected hours: 30 – 40 per week

Benefits:

- Flexible schedule

Work Location: In person

📌 Senior Manager, Franchise Operations & Performance (Canada)
🏢 H.B. FAMILY FOOD
📍 Canada