Job description

We are looking for someone with excellent customer service skills, a sales-minded approach, and a positive, energetic attitude for our next fitness sales associate. You should be passionate about health and fitness industry and/or the martial arts industry. You also should thrive in an environment that pushes you to exceed personal and team goals. Our ideal candidate brings at least a year of front desk/reception experience along with a good understanding of how to convert prospect leads through telemarketing, cold calling, walk-ins, and member referrals into memberships. If you’re a team player ready for an exciting sales role in the fitness industry, apply now!

DCS is the fastest and successful Martial Arts school in Vancouver. It is growing into becoming one of the best Martial Arts Facilities in the entire world. In only 8 years of business we have grown from a small 1,500 square foot facility with only 20 members to 2 buildings totalling 20,000 square foot facility with over 1,750 members. We focus on having a dedicated, outgoing, knowledgeable and friendly staff. We do this through career development and promotions. Advancement is very much available. Our welcoming staff and having such a positive, inclusive and fun vibe is the core of our business. If you are looking for a career where there are abundance of opportunities, you are in the right place.

BENEFITS

- Looking for part-time and/or full time
- Amazing Opportunities for career progression
- Brand you can genuinely be proud of
- Extensive training and on the job training
- Staff incentives and rewards

What is in it for you?

- We offered a structured program. This exclusive program teaches you the aspects of the role you will need to succeed in providing exceptional customer service. Focusing on customer service will enable you to gain a full understanding of DCS.
- Career development. Our team will support you in exploring your goals with the company. Opportunities in management, coaching and even ownership are available.
- Generous staff benefits such as staff discounts and free training.




- Be part of a fast growing company with endless potential and growth opportunities.

The front desk attendant is responsible for delivering excellent customer service to our members and guests. There are some front desk desk duties associated with this position such as being the first point of contact with the public. A friendly nature and outgoing personality is an absolute must for this position, as is the ability to stay calm and work in a fast paced setting. You must be comfortable talking to people from all walks of life in person, on the phone, and via chat and email. We expect world-class customer service which is in line with our 5 star Google reviews (please reference here: https://bit.ly/2XWUbuS).

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasks
- Prospect leads by doing a variety of actions, such as calling, texting, or emailing potential members, and chatting with them at local events or during studio walk-ins
- Assist with the Yoga studio in cleaning mats and ensuring the studio is up to par
- Maintain long-term clientele and grow the studio's membership base through sales, new member on boarding, and excellent customer service
- Manage and organize marketing efforts both within and outside of the studio
- Handle members' issues professionally and objectively, to resolve them through exceptional customer service- Make sure that members and guests are warmly greeted and promptly assisted - Answer incoming calls in a professional and efficient manner
- - Ensures proper member sign up and check-in procedures are followed
- - Answer questions regarding membership options




- - Respond effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- - Generate daily reports
- - Assist with operations and administration
- - Assist with retail sales to help the gym reach monthly target
- - Actively pursue membership sales, and assist to hit monthly sales targets
- - Contact members with outstanding bills, and assist with membership renewal process

REQUIRED QUALIFICATIONS: Knowledge, skills & abilities:

- High school diploma, GED or equivalent
- Experience in Martial Arts Mandatory
- 1 year of experience in sales or a similar role is highly desired
- Previous customer service experience required for this position
- Proficient in computer skills, especially MS Office (Word, Excel, and Powerpoint)
- Must be possess a very friendly, outgoing personality and a positive attitude
- Solid interpersonal and communication skills, including telephone/email etiquette, organization and time management skills.
- Possess strong customer service abilities, diplomacy, and professionalism
- Able to multi-task and perform tasks with accuracy

Job Type: Part-time

Pay: $17.85-$20.00 per hour

Benefits:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site gym
- Store discount

Application question(s):

- Please list the times and days of the week you are available to work. Please note that our working hours range from 6:00am - 9:00pm on weekdays and 8:30am - 2:30pm on weekends.
- What are some qualities that allow you to excel in a busy, fast-paced environment?
- Are you outgoing and enthusiastic about greeting every person who enters and leaves our business to enhance our customer service experience? Please list 1-2 applicable qualities you possess that would help you to do this.
- Why do you want to work for this company? (One sentence answers only please)

Education:

- Secondary School (required)

Experience:

- Front desk: 1 year (preferred)
- Martial Arts or Fitness: 1 year (preferred)
- Front desk.: 1 year (required)

Work Location: In person

📌 Front Desk Receptionist (Canada)
🏢 Diaz Combat Sports
📍 Canada