Position Summary:

Join our team and make a difference! As a Care Coordinator with Elizz by SE Health in Ontario, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

- Competitive Total Rewards

So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
- Flexibility & Belonging

Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
- Purpose & Impact

Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
- Growth That Meets Your Ambition

Access tuition support, training and meaningful career pathways across a growing, future-focused organization..

A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:

- As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
- Schedule staff to ensure consistency for families and positive client and staff experiences
- Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
- Enter and maintain data in digital care records and other documentation.
- Support teams in billing, payroll, tracking and reporting related to client care.
- Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
- Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS:

- Must be available to work evenings,



weekends (within the hours of 7:30am EST- 10:00pm ET)
- Before starting Part Time Hours, must be available for 3 weeks of full time paid training .
- Availability of 15-20 hours per week minimum, opportunities for more hours when needed.
- 1+ years of experience in a customer service or similar role.
- Must reside in Canada (team schedule is based on ET)

- Ability to effectively balance and transition between competing scheduling demands across Ontario, BC, and Alberta.

- Adaptable and reliable self-starter who also loves working on a robust team.
- Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
- Excellent verbal and written communication skills, over the phone and in writing.
- Ability to prioritize and multi-task with competing priorities.
- Basic computer skills in MS Word, Excel, Outlook.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

AI and Compensation Details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition position. The hiring pay range is $20.50 per an hour, based on experience

📌 Care Coordinator Elizz (Ontario)
🏢 SE Health
📍 Ontario